Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beatriz Balthazar De Oliveira

Maroubra

Summary

Accomplished retail assistant with expertise in customer service and order processing at Bottlemart. Enhanced sales through proactive customer engagement and effective merchandising. Demonstrated patience and empathy, ensuring customer satisfaction. Proven ability to manage time efficiently. Skilled in maintaining a welcoming environment and fostering positive guest experiences.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Liquor Retail Assistant

Bottlemart
07.2023 - Current
  • Use POS system to process sales, returns, online orders, and gift card activations.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Replenish sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Interact with customers proactively, identifying needs and offering suitable product recommendations.
  • Make the stock orders.

Convenience Store Cashier

Forest Lodge Convenience Store
03.2023 - 07.2023
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
  • Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
  • Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.
  • Supported merchandising efforts by stocking shelves, rotating products, and updating price tags as needed.

Waitress

Espetus Churrascaria
04.2022 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Diploma of Business -

Greenwich College
Sydney, NSW
12-2025

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Order processing

Certification

RSA/RSG

Timeline

Liquor Retail Assistant

Bottlemart
07.2023 - Current

Convenience Store Cashier

Forest Lodge Convenience Store
03.2023 - 07.2023

Waitress

Espetus Churrascaria
04.2022 - 05.2023

Diploma of Business -

Greenwich College

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Beatriz Balthazar De Oliveira