BELINDA NIELSEN
Gold Coast,QLD
Summary
Talented professional with extensive knowledge and practical application of injury management and safety processes. Expert in developing protocols, reviewing information and operations to improve client outcomes. . Highly organized, detail-oriented, and works independently or as part of team. Skillful in preparing formal and informal reports and dedicated to excellent communication across all levels.
Overview
23
23
years of professional experience
Work History
Injury Management Specialist (Contracted)
Thrive Work Qld
01.2019 - Current
- Provided proactive end-to end injury management services to Qld and NSW Workers Compensation
- Conducted early intervention clinical assessment and evaluation to determine individual client's needs
- Planned individually-designed programs to restore, maintain and improve client function
- Managed high-volume caseload and organized daily schedules
- Developed strong client and stakeholder relationships through consistent communication and attentive service, to facilitate successful outcomes
- Demonstrated strong organizational and time management skills while managing multiple priorities and large case load
- Used critical thinking problem solve, evaluate solutions and make decisions.
- Worked independently and collaboratively in a team environment for optimal outcomes
- Advanced and detailed reporting and record keeping
Ergonomic Specialist (Contracted Role)
Thrive Work Qld | Australian Taxation Office
04.2021 - 11.2022
- Reduced workplace injuries by identifying and addressing potential ergonomic hazards in various workstations
- Served as a trusted resource for employees, providing one-on-one support and guidance on ergonomics-related concerns
- Conducted ongoing follow-up evaluations to ensure implemented changes remained effective over time
- Implemented cost-effective solutions to improve overall workspace functionality while adhering to budget constraints
- Evaluated new office equipment for ergonomic suitability, recommending appropriate products for purchase
- Increased worker satisfaction by providing training on proper body mechanics, exercises and workstation setup
Injury Management Technical Writer (Contracted)
Thrive Work Qld | TAFE Queensland
10.2021 - 03.2022
- Development, auditing and revision of injury management policies, procedures and supporting documentation
- Streamlined injury management procedures by developing clear and concise accompanying guidelines
- Thorough research, ensuring compliance with relevant laws and regulations
- Collaborated with internal team of subject matter experts to gather information necessary for crafting accurate and effective policies
- Followed all company policies and procedures to deliver quality work
- Developed strong client relationships through consistent communication and attentive service
- Ensured accuracy and consistency in policy language by editing, proofreading, and revising drafts
- Presented completed policy drafts to executive leadership for review incorporating feedback, discussion and approval
- Ensured stakeholder satisfaction through timely delivery of well-researched, professionally written documents
- Assisted in training employees on new or revised policies, ensuring proper implementation across the organization
Injury Prevention Specialist (Contracted)
Thrive Work Qld | Griffith Uni-Queensland Health
09.2021 - 03.2022
- Streamlined workflow processes by analyzing job tasks and suggesting improvements from an ergonomic perspective
- Development of detailed reports of the physical and cognitive demands of job roles across Gold Coast Health specific job roles
- Assisted company to meet compliance standards through expert guidance and recommendations
- Reduced workers' compensation claims with proactive intervention strategies aimed at improving return to work outcomes
Injury Prevention Specialist (Contracted)
Thrive Work Qld | Coles Distribution Centre
01.2021 - 11.2021
- Enhanced company safety culture by collaborating with management to develop effective injury prevention strategies
- Assessed work environments for potential hazards, recommending modifications to mitigate risks and improve overall safety
- Provision of highly detailed and skilled technical job task analysis and job capacity checklist reports
- Served as a subject matter expert on injury prevention topics, providing guidance and support to colleagues across various departments within the organization
- Reduced workplace injuries by identifying and addressing potential ergonomic hazards in various workstations
- Utilized advanced software tools to analyze data collected during assessments, allowing for more accurate recommendations.
- Designed or evaluated human work systems using human factors engineering and ergonomic principles to optimize usability, quality and performance
- Wrote and delivered project-oriented documentation, test plans and technical reports
Coordinator Health and Injury Management
City of Gold Coast
01.2016 - 01.2019
- Developed and implemented Early Intervention Injury Management program
- Worked closely with management teams to establish policies and procedures, fostering a culture of health and safety within the organization
- Assessed work environments for potential hazards, recommending modifications to mitigate risks and improve overall safety
- Leveraged data analysis tools to identify trends in workplace incidents, using this information to develop targeted interventions aimed at reducing injury rates
- Established a robust communication system between management teams and workers regarding safety initiatives, fostering a sense of shared responsibility among all staff members
- Streamlined record-keeping processes for workplace incidents, improving data accuracy and accessibility for future analysis
- Reduced workplace injuries by implementing injury prevention and safety training programs and conducting regular evaluations
- Conducted thorough incident investigations, identifying root causes and proposing corrective actions to prevent reoccurrence
- Developed comprehensive injury prevention policies to ensure compliance with regulations
- Served as a subject matter expert on injury prevention topics, providing guidance and support to colleagues across various departments within the organization
- Collaborated with occupational health professionals to address specific workplace concerns, promoting the well-being of employees.
- Maintained accurate and complete records to document program activities and outcomes
- Developed and implemented health education strategies to reach target audiences
- Complied with legal and ethical standards to meet regulatory requirements
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency
- Reduced workers compensation claims with proactive intervention strategies aimed at minimizing repetitive and manual handling injuries
- Reduced workplace injuries by identifying and addressing potential ergonomic hazards in various workstations
Injury Management Advisor
City of Gold Coast
01.2015 - 01.2016
- Conducted clinical assessment and evaluation to determine individual worker's needs
- Planned individually-designed return to work programs to restore, maintain and improve worker function
- Managed high-volume caseload and organized daily schedules
- Reduced workers compensation claims with proactive intervention strategies aimed at minimizing repetitive stress injuries including Work site Assessments and Functional Capacity Evaluations
- Maintained ongoing positive stakeholder relationships with local Medical Providers and Allied Health
- Educated workers on prevention of injury and recurrences through training and toolbox talks
- Maintained relationships with clients to provide ongoing support
- Assisted in the development of training materials for new advisors, improving overall team performance
- Fostered cross-functional collaboration between departments in order to address unique ergonomic challenges within each area
- Reduced workplace injuries by identifying and addressing potential ergonomic hazards in various workstations
- Evaluated new office equipment for ergonomic suitability, recommending appropriate products for purchase
- Monitored industry trends and advancements in ergonomics research to stay current on best practices, adapting strategies as needed
- Utilized advanced software tools to analyze data collected during assessments, allowing for more accurate recommendations
- Developed customized stretching programs for employees to alleviate discomfort and prevent injury during their daily tasks
- Conducted thorough evaluations of employees' workstations, identifying areas for improvement based on ergonomics principles
Clinical Physiotherapist/ Practice Owner
Allsports Physiotherapy Gold Coast
01.2005 - 01.2015
- Clinical physiotherapist – occupational, musculoskeletal, sports, chronic pain
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Championed a culture of continuous improvement within the clinic by identifying opportunities for process enhancements that ultimately led to better patient outcomes.
- Mentored junior therapists to develop their clinical skills, enhancing overall team performance and quality of care provided.
- Led workshops and training sessions for colleagues within the field, sharing expertise in specialty areas and supporting ongoing professional development among peers.
- Established a strong referral network with local healthcare providers to support seamless coordination of care and foster collaborative relationships.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
- Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
- Established foundational processes for business operations.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cultivated forward-thinking, inclusive and performance-driven company culture
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Clinical physiotherapist
Gold Coast, Pindara And Allamanda Hospitals
01.2001 - 01.2005
- Hospital Physiotherapist
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability
- Managed high-volume caseload and organized daily schedules of assistants and patients
Education
Graduate Certificate - LEADERSHIP AND MANAGEMENT
Griffith University
Gold Coast 01.2018
Certificate IV - WORKPLACE HEALTH AND SAFETY
Advantage Training
Gold Coast 01.2017
Bachelor - PHYSIOTHERAPY
University of Queensland
St Lucia, Brisbane 01.2000
Bachelor - HUMAN MOVEMENT STUDIES
Queensland University of Technology
Brisbane01.1996
Skills
- Return-to-Work Programs
- Injury Prevention
- Training Coordination
- Health and Safety Legislation
- Time management
- Teamwork and Cooperation
- Written and verbal communication
- Organisational and planning
Professional Memberships And Registrations
- APRHA Registered Physiotherapist – PHY0000949554
- Member Australian Physiotherapy Association
- Member Australian Physiotherapy Occupational Health Group
- Member World Physical Therapy Network for Occupational Health and Ergonomics
References
- James Druery, Executive Coordinator Manager Workplace Health Safety, City of Gold Coast, 0484269309
- David Williams, Manager – Enterprise Risk Office, Anglicare South Queensland, dwilliams@anglicaresq.org.au, 0448175794
Training
- 2021, Provide First Aid and CPR
- 2019 ICAM Investigator Training Course
- 2016, Level 1 Occupational Physiotherapy
- 2016, Level 1 and 2 Group Facilitation Trainer
- 2017, Level 2 and 3 Excel Training
- 2017, Supervisor Development Course
- 2017, Perform Manual Handling
Timeline
Injury Management Technical Writer (Contracted)
Thrive Work Qld | TAFE Queensland
10.2021 - 03.2022
Injury Prevention Specialist (Contracted)
Thrive Work Qld | Griffith Uni-Queensland Health
09.2021 - 03.2022
Ergonomic Specialist (Contracted Role)
Thrive Work Qld | Australian Taxation Office
04.2021 - 11.2022
Injury Prevention Specialist (Contracted)
Thrive Work Qld | Coles Distribution Centre
01.2021 - 11.2021
Injury Management Specialist (Contracted)
Thrive Work Qld
01.2019 - Current
Coordinator Health and Injury Management
City of Gold Coast
01.2016 - 01.2019
Injury Management Advisor
City of Gold Coast
01.2015 - 01.2016
Clinical Physiotherapist/ Practice Owner
Allsports Physiotherapy Gold Coast
01.2005 - 01.2015
Clinical physiotherapist
Gold Coast, Pindara And Allamanda Hospitals
01.2001 - 01.2005
Graduate Certificate - LEADERSHIP AND MANAGEMENT
Griffith University
Certificate IV - WORKPLACE HEALTH AND SAFETY
Advantage Training
Bachelor - PHYSIOTHERAPY
University of Queensland
Bachelor - HUMAN MOVEMENT STUDIES
Queensland University of Technology
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