Isabella Skocic
Carlingford,NSW
Summary
Proven Club Manager, adept in business growth through social media marketing and team motivation. Leveraged interpersonal and management skills to boost membership and revenue, achieving significant member retention. Excelled in customer relationship management, enhancing loyalty and satisfaction. Proficient in MS Suite, ensuring efficient operation and data management. My experience as a Customer Service Representative developed top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Passionate [Job Title] possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Overview
8
8
years of professional experience
Work History
Club Manager
Strive Fitness
11.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Club Manager
Plus Fitness
10.2021 - 11.2023
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Worked with marketing teams to create marketing and promotional content for social media.
- Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
Event Manager
Grounded Space
05.2018 - 10.2021
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Customer Service Representative
Woolworths
05.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business And Teaching (secondary) - Business And Teaching
Western Sydney University
Sydney, NSW07.2026
Certificate IV - Fitness
TAFE
Meadowbank11.2022
High School Diploma -
St Patrick's Marist College
Dundas12.2020
Skills
Interpersonal skills
Business Growth through social media marketing
Team motivation
Management skills
Customer Relationship Management (CRM)
Problem-solving abilities
Active Listening
Data Entry
Customer Relations
Computer Proficiency
MS Suite proficiency
Referrals
Cameron Kelly, Plus Fitness - 0407 525 606
Timeline
Club Manager
Strive Fitness
11.2023 - Current
Club Manager
Plus Fitness
10.2021 - 11.2023
Event Manager
Grounded Space
05.2018 - 10.2021
Customer Service Representative
Woolworths
05.2016 - 05.2019
Bachelor of Business And Teaching (secondary) - Business And Teaching
Western Sydney University
Certificate IV - Fitness
TAFE
High School Diploma -
St Patrick's Marist College
Similar Profiles
Jordan ThompsonJordan Thompson
Observer Intern at Strive Physical Therapy & FitnessObserver Intern at Strive Physical Therapy & Fitness
Nataly Gonzalez SantiagoNataly Gonzalez Santiago
Physical Therapy Internship at Strive Physical Therapy & FitnessPhysical Therapy Internship at Strive Physical Therapy & Fitness
Amanthy Sosa CaceresAmanthy Sosa Caceres
Physical Therapist Technician at Strive Physical Therapy & FitnessPhysical Therapist Technician at Strive Physical Therapy & Fitness
Yun-An LinYun-An Lin
Tutor at Concept AcademyTutor at Concept Academy
Gemma WalkerGemma Walker
Crew Member at McDonald'sCrew Member at McDonald's