EVELY N ANOS
Housekeeper/Cashier/Allrounder
Dampier,WA
Summary
Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
6
6
years of professional experience
Work History
Housekeeper/Cashier
MERMAID HOTEL & MOTEL
12.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable hotel rooms
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sorted, laundered and put away various laundry items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Customer Service Representative
IQOR
12.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Education
No Degree - Computer Programming
EARN Computer School
Manila Philippines04.1996
Bachelor of Science - Accounting
University of The East
Caloocan City Philippines06.1995
Skills
- Laundry Management
- Cleaning Techniques
- Infection Control
- Window Cleaning
- Guest Relations
- Customer Service
- Supply Inventory Management
- Residential Cleaning
- Restroom Detailing
- Fluent in English
- Folding Clean Laundry
- Quality Assurance Controls
- Hospitality Background
- Cleaning and Organizing Abilities
- Cleaning Bathrooms
- Ordering Cleaning Supplies
- Interior and Exterior Cleaning
- Quality Assurance
- Customer Service-Focused
- Sorting and Washing Laundry
- Professional and Courteous
Languages
English
Full Professional
Timeline
Housekeeper/Cashier
MERMAID HOTEL & MOTEL
12.2022 - Current
Customer Service Representative
IQOR
12.2017 - 11.2019
No Degree - Computer Programming
EARN Computer School
Bachelor of Science - Accounting
University of The East
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