Ben Callow
Melbourne,VIC
Summary
Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Purchasing Officer
Brynor Constructions
Rosebud, VIC
06.2023 - 12.2024
- Oversaw the preparation and processing of purchase orders and documents in accordance with company policies.
- Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
- Collaborated with other departments to identify and fulfill their purchasing needs.
Operations Manager
CSide Plumbing
Braeside, VIC
10.2020 - 04.2022
- Job Management (Tradify)
- Quoting/ Takeoffs ( Groundplan/Xero )
- Organization for 25 employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw financial management, budget management, accounting and payroll activities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Invoicing
- Overviewing Fleet, insurance policy, registrations
- Managed scheduling, training and inventory control.
Assistant Manager
Reece Plumbing
Chelsea Heights , Victoria
01.2016 - 10.2020
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Counter Salesperson
Reece Plumbing
Mornington , Victoria
06.2009 - 12.2015
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Truck License, Forklift License
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Rosebud Secondary College
Victoria12-2003
Skills
- Sales techniques
- Verbal and written communication
- Customer service
- Coaching and mentoring
- Policy and procedure development
- Business administration
- Customer relationship management (CRM)
- Business development
- Safety procedures
- Inventory management
- Goal setting
Affiliations
- Beach
- Hiking
- Cricket Basketball and Football
- Family
Certification
- HR License
- Forklift License
- Boom Operator
- Scissor Lift Operator
References
References available upon request.
Timeline
Purchasing Officer
Brynor Constructions
06.2023 - 12.2024
Operations Manager
CSide Plumbing
10.2020 - 04.2022
Assistant Manager
Reece Plumbing
01.2016 - 10.2020
Counter Salesperson
Reece Plumbing
06.2009 - 12.2015
High School Diploma -
Rosebud Secondary College