Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ben Howes

Melbourne,VIC

Summary

I am always showing a positive and friendly attitude towards anything in life. I am a very competent, knowledgeable and reliable person with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service - Reatail & Entertainment

Timezone
06.2022 - Current


  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
  • Experience in a fast paved environment & retail environment with loud music
  • Worked to achieve great customer satisfaction of all ages
  • Experience in tech, having to fix errors on games and find solutions
  • Stocktake, experience of large orders and stock. Packing & unpacking stock
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.

Guest Service Attendant

Gumbuya World
11.2021 - 03.2022
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Contributed to revenue growth by upselling available room upgrades and add-on services.
  • Served as a knowledgeable resource for visitors seeking information about local points of interest.
  • Crowd and traffic control - directing large amounts of traffic into one area
  • Money handling & general pos skills
  • Ensured swimmer safety by vigilantly monitoring pool areas and rides.
  • Hospitality - taking orders

Education

Year 12 Graduate -

Belgrave Heights Christian School
Belgrave Heights, VIC
11.2021

Skills

  • Multitasking - taking on any challenge with a team or alone, always putting in 100% effort
  • Sales and Upselling
  • Communication - Great experience in customer service abilities I have a very friendly and polite personality which helps me communicate with guests
  • Teamwork and Leadership
  • Money handling - basic pos knowledge as well as mobile ticket scanning
  • OH&S - understand and obeying strict OH&S protocols within the workplace
  • Food handling - certificate II kitchen operations

Certification

Certificate 2 in Kitchen Operations

Timeline

Guest Service - Reatail & Entertainment

Timezone
06.2022 - Current

Guest Service Attendant

Gumbuya World
11.2021 - 03.2022

Year 12 Graduate -

Belgrave Heights Christian School

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Ben Howes