BEN JAMES
Sydney,NSW
Summary
Experienced aviation and travel industry professional with a strong background in customer service, airline operations, and flight coordination. With nearly a decade in the aviation sector—including an extensive tenure at Qantas Airlines—I have developed deep expertise in flight logistics, airline scheduling, standby travel processes, and global airline partnerships. Skilled in problem-solving, crisis management, and stakeholder communication, I excel in ensuring seamless customer experiences while optimizing operational efficiency. Passionate about the travel industry, I bring a customer-first mindset and a proven ability to handle high-pressure environments, resolve issues swiftly, and collaborate with key industry professionals. My experience working with world-renowned airlines, ground operations, and travel logistics allows me to provide travellers with expert guidance and solutions, making me a valuable asset in any customer-facing role.
Overview
18
18
years of professional experience
Work History
RAMP AGENT / TRAINER
Qantas Airlines
12.2016 - 06.2024
- During my tenure, I gained extensive knowledge of global airline operations, enhancing my ability to coordinate and support both domestic and international flights
- Delivered high-quality customer service in a fast-paced airport environment, ensuring a seamless experience for passengers and airline partners
- Trained and mentored new team members in operating heavy machinery, including aircraft tugs, conveyor belts, and baggage loaders, ensuring compliance with strict aviation regulations
- Specialized in flight logistics, gaining deep knowledge of standby procedures, partner airline agreements, flight numbers, and global scheduling systems
- Communicated effectively with pilots, ground staff, and operations control, ensuring smooth turnaround times and improving on-time performance metrics
- Managed baggage handling operations, minimizing lost luggage incidents and improving customer satisfaction
- Assisted in the implementation of new safety protocols, collaborating with internal teams to maintain Qantas’ industry-leading safety record
- Built strong interdepartmental relationships, working alongside cabin crew, engineers, ground handlers, and operations managers to improve efficiency and service standards
- Key Achievement: Progressed from entry-level ground handling to training new employees, developing expertise in aviation safety, airline scheduling, and ground operations
- Recognized for problem-solving skills and ability to make time-sensitive decisions that ensured smooth airport operations
GROUND OPERATIONS COORDINATOR
Tasman Cargo Airlines
12.2024 - Current
- Managed aircraft loading/unloading procedures, ensuring safety compliance
- Served as a key liaison between ground handling agents, airline partners, and operations teams
- Communicated real-time flight disruptions and scheduling adjustments to internal teams
- Applied extensive knowledge of standby flights, partnered airlines, flight numbers, and global flight schedules
- Ensured on-time departures through effective coordination with stakeholders
- Key Achievement: Progressed from baggage handling to operations coordination, gaining a full understanding of airline logistics
PROFESSIONAL ATHLETE & BRAND AMBASSADOR
Supra Footwear & Multiple Other Companies
01.2007 - 03.2020
- Represented brands through public speaking, sponsorships, and promotions
- Developed networking and communication skills while collaborating with sponsors and media
- Managed marketing and promotional activities to enhance brand visibility
- Key Achievement: Successfully transitioned from athletics to business, utilizing branding and sales expertise
REAL ESTATE INVESTOR | PROPERTY NEGOTIATOR
Self-Employed
04.2021 - Current
- Negotiated profitable property deals, assisting clients with investments
- Built relationships with real estate professionals, lenders, and contractors
- Gained expertise in sales strategies, lead generation, and client relationship management
- Assisted friends and family in achieving investment success by sharing proven strategies
- Key Achievement: Built a profitable rental portfolio and mentored others in investment
Education
Real Estate
Certificate of Registration
Validuum Institute02-2025
Information Technology
Certificate II
TAFE, NSW07-2007
High School
Picnic Point High School12-2006
Skills
- Customer Service & Travel Assistance
- Airline Operations & Scheduling
- Flight Coordination & Logistics
- Problem-Solving & Crisis Management
- Client Relationship Management
- Team Collaboration & Leadership
- Multitasking & time management
- Effective networking & Communication
Timeline
GROUND OPERATIONS COORDINATOR
Tasman Cargo Airlines
12.2024 - Current
REAL ESTATE INVESTOR | PROPERTY NEGOTIATOR
Self-Employed
04.2021 - Current
RAMP AGENT / TRAINER
Qantas Airlines
12.2016 - 06.2024
PROFESSIONAL ATHLETE & BRAND AMBASSADOR
Supra Footwear & Multiple Other Companies
01.2007 - 03.2020
Real Estate
Certificate of Registration
Information Technology
Certificate II
High School
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