Benjamin Duka
Richmond,VIC
Summary
Motivated student with excellent communication and interpersonal skills, looking to gain valuable experience in a professional setting. As a team member at Coles Supermarket to a retail sales assistant/supervisor at Strapper Surf, I gained exceptional customer service and visual merchandising skills, and achieved key performance indicators through effective teamwork and collaboration, while training new staff and enhancing store operations. Demonstrated punctuality and a friendly demeanor, contributing to a positive shopping environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant/Supervisor
Strapper Surf
Westfield Geelong , VIC
10.2022 - 11.2024
- Providing high-quality and friendly customer service.
- Serving customers at the register, cash handling, and point of sale.
- Supervising and assigning tasks and KPIs to be achieved.
- Unpacking and displaying new stock within the store.
- Assisted in training new staff members on retail processes, customer service protocols, and operational standards.
- Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment.
- Following the store's opening and closing procedures required.
- Assisting with rostering and banking duties.
- Cleaned and organized sales floor in accordance with company merchandising standards.
Grocery, Team Member
Coles Supermarket
Waurn Ponds, VIC
02.2021 - 11.2022
- Restocking Shelves: Making Shelves Presentable to Customers.
- Collaborated effectively with team members to complete tasks quickly and accurately during high volume periods.
- Using pallet jacks – transporting stock to the storerooms or aisles.
- Demonstrated strong organizational abilities by stocking shelves, rotating products, and maintaining cleanliness of store.
- Developed excellent customer service and communication skills while assisting customers with their grocery needs.
- Maintained quality standards for product freshness by monitoring expiration dates and removing outdated items from shelves.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
Education
High School Diploma -
St Joseph’s College
Geelong11-2022
Diploma Building & Construction -
RMIT University
Melbourne, VICSkills
- Retail store operations
- Customer service
- Team collaboration
- Reliability and punctuality
- Workplace safety
- Willingness to learn
- Job site safety
Hobbies and Interests
- Camping & Outdoor Activities
- Football & all sports
- Listening and Producing Music
- Collecting Vinyl Records
- Graphic Arts/Drawing
- Fashion and Clothing
- Film and Media
Certification
- White Card - (CPCWHS1001: Prepare to Work Safely in the Construction Industry)
- Working with Children's Check
- Provide First Aid – (HLTAID011)
- Food handling and hygiene
- Current Victorian Driver's Licence
References
- Darcy Sheard
Retail Store Manager
Strapper Surf Geelong
Mobile: 0439480454 - Jaimi Meyer
Buyer/Merchindiser
Strapper Surf
Mobile: 0433388942
Email: jaimi@strapper.com.au
Timeline
Retail Sales Assistant/Supervisor
Strapper Surf
10.2022 - 11.2024
Grocery, Team Member
Coles Supermarket
02.2021 - 11.2022
High School Diploma -
St Joseph’s College
Diploma Building & Construction -
RMIT University
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