Benjamin Hume
Banks, Canberra,ACT
Summary
Proactive Customer Service Attendant and Barista with extensive experience in providing prompt and courteous service, resolving complaints, and managing cash handling duties. Skilled in customer focus, problem-solving, and maintaining a clean workspace. Bringing strong teamwork, critical thinking, and product knowledge to ensure a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Attendant
Chisholm Vikings
2022.01 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista
Coffee Guru Lanyon
2018.10 - 2022.03
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Film Production - Film Production
University of Canberra
Canberra, ACT10.2025
Skills
- Customer Focus
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Product Knowledge
- Money handling abilities
- De-Escalation Techniques
- Call Management
Timeline
Customer Service Attendant
Chisholm Vikings
2022.01 - Current
Barista
Coffee Guru Lanyon
2018.10 - 2022.03
Bachelor of Film Production - Film Production
University of Canberra
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