Benjamin Kleinig
Melbourne,VIC
Summary
Hardworking and friendly Bartender with experience in fast paced establishments. Committed to helping the business with a vast range of skills gained through years of knowledge in hospitality. Proactive and willing to lead a strong workplace culture, while maintaining a relaxed and friendly environment for both staff and customers. Acute knowledge in behind the scenes tasks needed to maintain a high level of efficiency within a hospitality environment.
Overview
4
4
years of professional experience
Work History
Bartender/FOH Staff Member
Cornish Arms Hotel
11.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends on a busy rooftop bar.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverages.
- Lead from the front and took on managerial responsibilities when needed.
- Extensive knowledge on both IMPOS and Bepoz systems, including redesigning and changing both systems from the backend to ensure a more efficient workplace flow.
- Trained new bartenders/FOH on drink preparation, product promotion, company procedures and maintenance of cleanliness levels, including both opening and closing procedures.
- Contributed to a positive work environment through effective teamwork and communication.
- Organized bar inventory and storage procedures to keep stock within optimal levels, as well as ordering stock when needed.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Spread Eagle Hotel
11.2022 - 02.2025
- Served and maintained a high standard whilst serving in a busy and chaotic 360 degree bar.
- Worked cooperatively in a small team for private events of up to 150 customers.
- Performed both opening and closing duties, including dealing with both keg and stock deliveries.
- Promoted a friendly and open working culture by cultivating close friendships with staff.
- Kept bar pristine and well-stocked to meet customer needs.
- Upheld RSA standards, including dealing with and resolving issues regarding intoxicated customers.
Bartender/FOH Staff Member
Northern Golf Club
02.2021 - 11.2022
- Maintained a high level of etiquette day-to-day while serving private members in an environment with high foot traffic.
- Gained an extensive knowledge about beer and wine in order to make recommendations to members.
- Trained new staff in bartending/FOH procedures.
- Served and assisted members by carrying plates of food, taking and delivering orders and providing satisfactory service.
- Worked as a solo/duo bartender team for events and functions of up to 300 guests, enhancing the customer experience with attentive service.
- Utilized the Bepoz system to receive and process food and beverage orders, as well as managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Underwent training as a barista in order to expertly craft a variety of coffees for clientele.
- Heavily involved in background administration including stocktake, ordering and dealing with vendors. Also aided in redesigning parts of the workplace as a way to improve efficiency and the member experience.
Education
BBA - Business Management
RMIT University
Melbourne, VIC07-2024
VCE -
Brunswick Secondary College
Brunswick, VIC11-2019
Skills
- Outgoing personality
- Team player attitude
- Strong multitasking
- Innate leader
Timeline
Bartender/FOH Staff Member
Cornish Arms Hotel
11.2022 - 02.2025
Bartender
Spread Eagle Hotel
11.2022 - 02.2025
Bartender/FOH Staff Member
Northern Golf Club
02.2021 - 11.2022
BBA - Business Management
RMIT University
VCE -
Brunswick Secondary College
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