Benjamin Mackie
Gold Coast,QLD
Summary
Adept at enhancing customer engagement and upholding cleanliness standards, I excelled in roles across diverse environments, notably at Southport Surf Club. My expertise spans responsible alcohol service and gaming knowledge, alongside a proven ability to manage cash and stock efficiently. Achievements include significantly improving guest satisfaction through meticulous service and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gaming Bartender
Southport Surf Club
09.2022 - Current
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and enthusiasm for both bartending and gaming industries.
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.
- Adhered to strict safety standards while handling glassware and equipment, minimizing accidents and injuries in the workplace.
- Managing and fixing and gaming machines whenever a problem arose for patrons
Fast Food Worker
Carls Jr Slacks Creek
06.2021 - 09.2022
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Practiced proper safety and sanitation standards.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Operated grills, fryers and ovens to cook food items.
- Cleaned and sanitized work areas, utensils and equipment.
- Trained and assisted new kitchen staff members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
Lifeguard
Day Dream Island
10.2019 - 12.2019
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Provided friendly customer service to guests and addressed concerns.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Concrete Laborer
Real Crete
02.2018 - 02.2019
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Trained new labourers in crew processes and safety behaviours.
- safely and efficiently used a forklift to complete any jobs required
- repaired and created new retaining wall molds
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
Glassy
North Burleigh Surf Club
08.2015 - 09.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided menus upon arrival to dining room.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
High School Diploma -
Varsity College
Varsity Lakes, QLD11.2017
Skills
- Customer Engagement
- Cleanliness standards
- Responsible Alcohol Service
- Gaming knowledge
- Cash Handling
- Guest Services
- Stock Rotation
Certification
All awards listed I have acquired over my 14+ years in lifesaving
- Advanced Resuscitation Techniques [AID]
- Bronze medallion
- silver medallion IRB driver
- First aid
Accomplishments
- 2021 McPherson community achiever award
- represented the Australian Indigenous oztag team in the 2022 oztag world cup
- Multiple time Australian champion in lifesaving competing in IRBS with Kurrawa and North Burleigh
- Represented QLD in the 2022 Indigenous oztag state of origin
Timeline
Gaming Bartender
Southport Surf Club
09.2022 - Current
Fast Food Worker
Carls Jr Slacks Creek
06.2021 - 09.2022
Lifeguard
Day Dream Island
10.2019 - 12.2019
Concrete Laborer
Real Crete
02.2018 - 02.2019
Glassy
North Burleigh Surf Club
08.2015 - 09.2017
All awards listed I have acquired over my 14+ years in lifesaving
- Advanced Resuscitation Techniques [AID]
- Bronze medallion
- silver medallion IRB driver
- First aid
Accomplishments
- 2021 McPherson community achiever award
- represented the Australian Indigenous oztag team in the 2022 oztag world cup
- Multiple time Australian champion in lifesaving competing in IRBS with Kurrawa and North Burleigh
- Represented QLD in the 2022 Indigenous oztag state of origin
High School Diploma -
Varsity College
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