Benjamin Simmonds
Broadbeach
Summary
Throughout my career, I’ve built a strong foundation across two distinct pathways. I first developed deep technical skills as an IT Technician, working hands-on in a range of roles and environments. More recently, I transitioned into the hospitality industry, thriving in both structured commercial settings and relaxed beachside venues. These experiences strengthened my adaptability, communication, and confidence in embracing new challenges. I’m now ready to apply this versatility to a new vocation and am actively exploring opportunities where I can continue to grow and contribute.
Overview
9
9
years of professional experience
Work History
Digital Banking Support Specialist
Westpac (Consumer Services Division)
01.2025 - Current
- Provided technical support & Diagnostic processes for Westpac Online Banking & Services.
- Resolving connectivity, feature & security based banking issues within a timely manor.
- Meet and exceed KPI targets across high call volumes.
- Escalate complex issues to internal teams.
- Liaise with business & high-profile customers.
- Mentored new hires in customer interaction techniques, contributing to a smoother onboarding process and improved team performance.
Deputy Manager
Whitbread PLC
01.2023 - 11.2024
- Delivered consistent dining experiences.
- Ensured all service & operational standards were met.
- Upsold menu items based on campaigns.
- Stepped into Team Leader duties when required.
General Labourer
JAM Projects Yorkshire
01.2023 - 09.2024
- Completed commercial refurbishments.
- Ran internal electrical wiring.
- Completed plumbing tasks to correct standards.
- Installed CAT6 for CCTV systems.
- Tiling, painting & hygiene board installation.
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
09.2019 - 12.2022
- Supervised staff in peak tourist seasons.
- Maintained cleanliness & service quality.
- Managed evening & night shifts with full compliance.
- Oversaw bar, cellar & customer-facing areas.
Digital Training Assistant
Age UK
03.2019 - 09.2019
- Delivered 1:1 and group digital training sessions for older adults.
- Represented the charity in the community and supported service growth.
- Managed scheduling, daily logs, feedback, and general admin tasks.
Customer Service Assistant
PC World
11.2018 - 03.2019
- Coordinated customer device repairs and logged cases accurately.
- Assisted with technical enquiries and troubleshooting.
- Resolved customer issues and complaints professionally.
Apprentice → Senior IT Technician
Society of St James
07.2016 - 10.2018
- Progressed from apprentice to senior technician supporting all IT operations.
- Provided in-person and phone-based technical support to individuals and businesses.
- Performed secure data erasure and refurbished donated devices for fundraising.
- Managed asset tracking and improved repair/install workflows including PXE boot systems.
Education
MCA - IT Network Security
Highbury College
Portsmouth, England01.2018
GCSE's - English, Maths, Science, R.E & P.E.
Redbridge Community School
Southampton, England06-2016
Skills
- Technical troubleshooting
- Digital training
- Workflow organisation
- Incident escalation
- Microsoft Office
- Compliance awareness
- Customer service
- Clear communication
- Organised
- Communication
- Adaptability
- Time Management
- Team Leadership
- Decision Making
- Problem Solving
Timeline
Digital Banking Support Specialist
Westpac (Consumer Services Division)
01.2025 - Current
Deputy Manager
Whitbread PLC
01.2023 - 11.2024
General Labourer
JAM Projects Yorkshire
01.2023 - 09.2024
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
09.2019 - 12.2022
Digital Training Assistant
Age UK
03.2019 - 09.2019
Customer Service Assistant
PC World
11.2018 - 03.2019
Apprentice → Senior IT Technician
Society of St James
07.2016 - 10.2018
MCA - IT Network Security
Highbury College
GCSE's - English, Maths, Science, R.E & P.E.
Redbridge Community School