Hi, I’m
Benson Lilo Oto
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
years of professional experience
Work History
Revesby Pacific Hotel Liquorstax
Retail Assistant
01.2022 - Current
Job overview
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- KPIs include:
- Average dollars of sale/customer at $35 at close of business
Costco Warehouse
Deli Assistant
10.2020 - 01.2021
Job overview
- Handling customers' orders over the phone and in person
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Western Sydney University
Student Ambassador
10.2019 - 10.2020
Job overview
- Interacted with university and prospective students during tours and student visit days, answering questions and providing insight.
- Mentored students to increase satisfaction and help engage in campus life.
- Led campus tours for prospective students every 3 months, in-person and online.
- Engaged in professional networking to maintain strong relationships with communications and media professionals.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Aston Lock And Key
Store Manager
07.2017 - 10.2019
Job overview
- Ordering stock and ensuring payments from customers
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- KPIs include:
- 1000 daily, however, made mostly $1100 - $1200 [10-20% increase]
Education
Western Sydney UniversitySydney, NSW
Bachelor of Business from Finance
10.2024
University Overview
- Member of Pasifika Achievement to Higher Education, 2019 to 2023
- Treasurer, Pasifika Achievement to Higher Education, 2019
Skills
- Digital Databases
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Retail Objectives
- Team Cooperation
- Goal-Driven
- Store Policies and Procedures
- Motivational Leadership
- Customer Inquiries
- Customer Experience
- Networking Events
Accomplishments
- Recipient of ADF Long Tan Leadership Award
- Member of Australian Air Force Cadets, 2013 to 2019
- Cadet Under Officer of 303 City of Camden Squadron from 2018 - 2019
Affiliations
Danny (Revesby Pacific Hotel) - 0433 687 788
Lorenzo (Aston Lock and Key) - 0450 099 952
Additional Information
Completed a combined 7 weeks at RAAF Base Wagga Wagga to be promoted to Cadet Under Officer over the 6 year period.
Completed courses on Instructional Technique, Drill and Ceremonial, Leadership, Organisation and Administration, Air Power, Service Knowledge, and Fieldcraft at an Officer's level.
Languages
Italian
Limited Working
Timeline
Retail Assistant
Revesby Pacific Hotel Liquorstax
01.2022 - Current
Deli Assistant
Costco Warehouse
10.2020 - 01.2021
Student Ambassador
Western Sydney University
10.2019 - 10.2020
Store Manager
Aston Lock And Key
07.2017 - 10.2019
Western Sydney University
Bachelor of Business from Finance
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