Bernadette Biggar
Ridgewood,WA
Summary
Proven Service Officer at Services Australia, adept in digitizing processes to enhance efficiency and customer satisfaction. Excelled in assessing complex claims with meticulous attention to detail and strong communication skills, ensuring compliance and quality service. Skilled in software proficiency and medical environment knowledge, demonstrating adaptability and teamwork in a dynamic setting.
Overview
19
19
years of professional experience
Work History
Service Officer
Services Australia
02.2006 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was captured.
- Provided exceptional support to our external customers being both the doctors and the Veterans Australia wide.
- Our core duties were to assess claims received from General Practitioners and Allied Practitioners utilizing rigorous assessing program and skill. On completion of unflagged/ no errors assessed claims are then paid to the provider and duplicate statements are system generated and sent out as well
- A large part of my duties was assessing complex claims from checking the doctors provider numbers, speciality codes, banking details, then checking the veterans unique number and his accepted disabilities if they match up with what the doctor has claimed the we pay the claim. not all veterans have the same entitlements hence the importance of assessing each claim thoroughly.
- Some complex claims need further investigation by checking the patients history, some claims then have to be further escalated to helpdesk for clarification.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes from paper based to digitization and now online services to increase efficiency and improve customer experience.
- Demonstrated adaptability in our ever changing workplace while maintaining quality customer service outcomes.
Skills
- Great attention to detail
- Solid Written and verbal communication
- Proficient in most used software
- Wide knowledge of the medical environment
Timeline
Service Officer
Services Australia
02.2006 - Current
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