Bernard Gabriel

KPI: Manage portfolio of 90-130 claims and to ensure all time sensitive decisions are completed 100%

• Engage contact with injured claimants to ensure a positive client relationship and customer service.
• Strategising and assisting in the execution of return to return-to-work services, calculating, processing and issuing entitlements, Liability assessment including communication of claim decisions in a timely manner within the scope of the legislation to contribute to the company‘s risk reduction and KPI‘s.
• Review and provide decision on necessary treatment plan/s, reviewing specialised treatment recommendations as per workers compensation guidelines to ensure the utmost quality of care for workers.
• Provide a high standard of training and development through buddying system for new Case Managers to equip them with a strong foundation towards their careers in case management and insurance.
• Appointed Customer Champion to provide training on communication for the team to support their customer satisfaction and ultimately increase in over all team KPI.

KPI: To maintain all tasks within their respective SLA’s. and manage approximately 1500 accounts

● Organizing welcome emails
● Conduct and weekly training sessions with new or existing customers
● Liaising with project management to ensure installations occur smoothly
● Organize initial content creation
● Regular calls to ensure the health of our products and services
● Handle customer related issues such as faults, account disputes and/or cancellation requests

KPI: 20 sales per month

● Attend daily morning and afternoon meetings with management, sales team and finance managers
● Contacting allocated leads
● Conducting vehicle presentations
● Attend and completing training modules set by the manufacture Mitsubishi
● Closing deals with or without finance
● Liaising with finance managers to ensure applications are successful when possible
● Liaising with pre-delivery team to ensure vehicles are handed over in a timely fashion
● Conducting vehi65h personal sales and work colleagues when rostered off
● Creating and maintaining contract of sales until handover has been completed

KPI: Maintaining and closing a revolving portfolio of approximately 130-160 Job Seekers
● Maintaining a revolving caseload of approximately 130-160 job seekers

● Attend daily meetings with team and manager
● Conduct initial interviews for newly appointed cases
● Conduct regular meetings with caseload
● Contacting potential employers looking to hire new staff
● Creating resumes for job seekers
● Organizing client interviews for job seekers
● Creating plans for job seekers to find employment
● Managing caseload requirements set by Centrelink
● Organizing training for jobseekers within internal programs
● Liaising with disability team and psychologists when additional support is needed

KPI: To execute the daily operations of the sales and customer service division for the Telco client - Crunch Telecom

● Revenue base targets
● 20 new signups and success rate of 95% provisioning for telco campaign
● All customer service calls answered within 30 seconds for Telco campaign
● 20 new appointments created for US lead generation campaigns
● 15 new credit card applications submitted for Credit Campaigns

● Revenue base targets
● 20 new signups and success rate of 95% provisioning for telco campaign
● All customer service calls answered within 30 seconds for Telco campaign
● 20 new appointments created for US lead generation campaigns
● 15 new credit card applications submitted for Credit Campaigns

KPI: To reach revenue targets and ensure a steady flow of new campaigns to go live each week

● Attend regular meetings with directors, other department managers and investors
● Conduct daily meetings with my sourcing and lead generation team
● Designating tasks based on company’s current needs
● Overseeing campaigns by each client and ensuring revenue is created and maximized
● Liaising with copywriters and web team to ensure clients campaigns run on time
● Negotiating terms with clients to ensure a win/win scenario
● Creating and implementing rosters based on a 24hour schedule
● Creating processes and marketing tools to enable a cost effective and efficient team

KPI: To ensure the daily operations of the company is executed

● Attend regular meetings with directors
● Conduct daily and weekly meetings with allocated teams
● Attend meetings with prospect and current clients
● Designating tasks and implementing KPIs for my teams
● Creating and implementing sourcing plans based on client needs
● Overseeing mass interviews and ensuring successful candidates are processed and forwarded to clients
● Ensuring payments from clients are logged and chased if needed
● Creating marketing plans to attract prospective clients and candidates

KPI: 20 new student sign ups per month

● Attending meetings with directors, parallel departments and clients
● Generating and making contact with company leads
● Closing deals
● Creating personalized training programs with trainers based on client needs
● Working with accounts to ensure payments are made by clients

KPI: Answer and process 98% of calls
● Answering an approximate 150 - 200 calls per day
● Submitting initial claims for customers with accurate descriptions of the incidents
● Submitting police reports when needed
● Advising customers their coverage and the next steps of their claim
● Liaising with repairers to ensure work is carried out efficiently
● Liaising with suppliers to ensure coverage requirements are met
● Liaising with internal departments where claims require specific attention
● Attend weekly meetings with team members and team leaders