Beth Brown
Maroubra,NSW
Summary
Dedicated, hardworking and positive Law graduate with over 5 years of customer service experience across administrative and hospitality settings. Adept at quickly understanding and executing tasks, contributing to team success, and maintaining high standards of work quality. Known for excellent organizational skills and reliability in meeting changing needs and deadlines.
Overview
4
4
years of professional experience
Work History
Temp Worker
People2People
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Front of House Employee
Vibe Hotel
07.2024 - 09.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Front of House Employee
Abacus Bar & Restaurant
02.2024 - 07.2024
- Used First Table to manage and streamline reservations, directing guests upon arrival. Also handled incoming calls and emails.
- Opened restaurant, preforming opening cash duties, checking stock and organising deliveries for the week.
Operations Assistant
Motis Ireland
09.2023 - 01.2024
- Managed high call volume (40+ per day) while maintaining a courteous and professional demeanour.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone and email.
- Assisted with data entry, using all essential Microsoft office programmes, ensuring strong attention to detail and ensuring data was easily accessible.
Receptionist
MGM Marine
06.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported executive staff through scheduling meetings, preparing crucial documents and coordinating travel arrangements.
- Coordinated office supply inventory management.
Legal Assistant Intern
American Express
11.2021 - 02.2022
- Reduced attorney workload by reviewing incoming documents and summarizing the content for easy reference.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Demonstrated proficiency in legal software applications to streamline data entry, document formatting, and case management tasks.
Legal Assistant Intern
Al Sharif Law Firm
12.2020 - 04.2021
- Improved office communication flow with regular updates regarding ongoing cases shared among team members.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Performed legal and general research, drafting memoranda, and correspondence.
Education
Master of Laws LLM - International Business And Commercial Law
University of Manchester
12-2023
Bachelor of Laws LLB - Law
University of Manchester
07-2022
A-Levels -
British International School Riyadh
06-2019
Skills
- Customer relations
- Excellent written and oral communication
- Problem resolution
- Data entry
- Critical thinking
- Organization skills
- Fast learner
- Tech-savvy
Timeline
Temp Worker
People2People
10.2024 - Current
Front of House Employee
Vibe Hotel
07.2024 - 09.2024
Front of House Employee
Abacus Bar & Restaurant
02.2024 - 07.2024
Operations Assistant
Motis Ireland
09.2023 - 01.2024
Receptionist
MGM Marine
06.2022 - 09.2022
Legal Assistant Intern
American Express
11.2021 - 02.2022
Legal Assistant Intern
Al Sharif Law Firm
12.2020 - 04.2021
Master of Laws LLM - International Business And Commercial Law
University of Manchester
Bachelor of Laws LLB - Law
University of Manchester
A-Levels -
British International School Riyadh
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