Bethanie Passfield

Work History

Company Owner

Busy Bees Cleaning Needs

12.2019 - 01.2021

Maintained customer satisfaction with quick and professional handling of product returns.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Aligned branding initiatives and sales strategies with client goals.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Supported company goals through careful reinvestment of profits.
Drafted invoices for completed work.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Automated manual workflows to improve audit controls.
Held management team accountable for setting and reaching short-, mid- and long-term goals.
Motivated employees to consistently improve performance through company-wide incentive plans.
Improved records management systems for leases and contracts to boost renewals timeliness.
Increased sales by 100 per cent by establishing goals, overseeing performance

Alternate Supervisor

The Deck Fish And Chippery

06.2017 - 09.2019

Responded to customer complaints and requests promptly.
Opened and locked facilities and enabled and disabled security systems.
Created teamwork environment by cooperatively working with peers, subordinates, managers and staff in other departments.
Assigned shifts and made necessary adjustments in case of call-outs or no-shows.
Monitored, encouraged and motivated employees to maintain productivity on specific projects.
Taught new employees and staffs effective customer service techniques, boosting client satisfaction rates 110%.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Supervised 6 employees as supervisors in providing excellent customer service to callers requiring assistance for any type of issue
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw team of administrative staff providing exceptional support to team of 6 or more professionals
Organized meetings for and coordinated availability of conference rooms for participates

Bartender

Northen Beaches Bowls Club

09.2018 - 01.2019

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour.
Consulted with managers to organize special events and promotions.
Prepared for events by setting up bar, stocking supplies and arranging tables.
Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
Closed out cash register and prepared cashier report at close of business.
Recommended appropriate wines for individual tastes and food selections.
Checked ID cards and verified bar guests were of legal age.
Set and reset tables to support serving staff.
Set up glassware, liquor and other necessary supplies for special events.

Barista Supervisor

Flinders Coffee

06.2016 - 05.2017

Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Created new training guidelines, and provided staff orientation and training.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Designed and adjusted work schedules to meet business demands.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Served customers quickly and efficiently and created strategies to prevent delays.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards

Fruit Picker

Nielsen Properties PTY LTD (Nielsen Framing Co)

09.2014 - 12.2014

Selected fruit to be harvested by studying size, shape, and color.
Harvested fruit by grasping, twisting, pulling, shaking trees and vines to separate crop from plant.
Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.

Yard Maintenance Worker

Albany Creek Memorial Park

02.2011 - 10.2012

Handled hedge, bush and shrub trimming.
Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
Planted bulbs, trees, bushes and flowers for residential and commercial clients.
Collaborated with senior leaders to support quality paving, digging and concrete mixing.
Operated landscaping equipment with focus on safety and machine longevity.
Edged and mowed lawns, flowerbeds and landscape features with Mowers ,Whipper snippers ,Ride on mowers ,cutters etc
Checked equipment for safety and functionality before operating.
Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
Mowed lawns using self-propelled and riding mowers.
Demonstrated skilled use and maintenance of landscape tools and equipment.

Summary

Overview

Work History

Company Owner

Alternate Supervisor

Bartender

Barista Supervisor

Fruit Picker

Yard Maintenance Worker

Education

No Degree - Grade 10

Skills

Certification

Timeline

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