Bethanie Sutcliffe
Clare,SA
Summary
Dynamic and reliable professional with extensive experience in customer service, excelling in cash handling and food preparation. Proven ability to enhance client satisfaction through exceptional service and adherence to safety standards. Eager to leverage strong relationship-building skills and a commitment to quality in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Console Operator
OTR
Clare, SA
11.2024 - Current
- Executed eftpos and cash handling procedures accurately.
- Ensured compliance with OH&S regulations in all operations.
- Delivered exceptional customer service to enhance client satisfaction.
- Prepared food and coffee items adhering to quality standards.
- Managed stock filling and rotation to maintain inventory integrity.
Butchery Assistant
Days Quality Meats
Clare, SA
04.2023 - 10.2024
- Prepared and packaged meat products for customer orders.
- Maintained cleanliness and organization of workstations and tools.
- Supported customers by providing product information and recommendations.
- Followed food safety guidelines during all handling processes.
- Cleaned work surfaces regularly to prevent cross contamination between raw and cooked products.
- Stocked shelves with freshly cut meats throughout the day.
Assistant Manager
The Bakehouse
Clare, SA
03.2021 - 04.2023
- Trained staff on customer service protocols and operational procedures to enhance service quality.
- Coordinated inventory management for optimal stock levels and product freshness.
- Food preparation processes to ensure compliance with health standards.
- Managed banking operations and cash registers for accurate financial reporting.
- Supervised staff scheduling and performance to improve team efficiency.
- Handled opening and closing procedures of business.
Coffee & making of subs
SUBWAY
Clare, SA
01.2018 - 2019
- Executed coffee preparation and sandwich assembly to fulfill customer orders efficiently.
- Operated Merry Chef equipment.
- Provided exceptional customer service to enhance satisfaction and loyalty.
- Managed Eftpos and cash transactions accurately, ensuring financial accountability.
- Conducted stock rotation to minimize waste and maintain product freshness.
- Adhered to OH&S regulations to promote workplace safety.
- Performed general cleaning duties to uphold hygiene standards throughout the establishment.
Customer Service
OTR
Clare, SA
01.2016 - 2016
- Operated merry chef and oven to prepare high-quality food and beverages.
- Handled Eftpos transactions and cash to ensure accurate financial operations.
- Maintained OH&S standards to promote a safe working environment.
- Executed stock rotation procedures to minimize waste and ensure freshness.
- Prepared coffee and food items, delivering excellent customer satisfaction.
- Conducted general cleaning tasks to uphold cleanliness and hygiene standards.
Customer Service
HAGES BAKEHOUSE
Port Lincoln
01.2011 - 01.2015
- Packed and delivered orders efficiently to meet customer demand.
- Handled Eftpos and cash transactions accurately to ensure smooth operations.
- Maintained compliance with OH&S regulations to foster a safe work environment.
- Executed stock rotation procedures to minimize waste and maintain freshness.
- Prepared coffee and food items according to quality standards.
- Conducted general cleaning to uphold hygiene and presentation standards.
Customer Service
KMART
Port Lincoln
01.2011 - 01.2012
- Streamlined customer service operations to enhance shopper experience.
- Maintained organized store environment through regular tidying and cleaning.
- Managed fitting rooms for optimal apparel presentation and customer convenience.
- Refilled stock to ensure product availability and improve sales potential.
- Executed general cleaning tasks to uphold hygiene standards and safety regulations.
- Adhered to OH&S guidelines to promote a safe shopping environment.
- Coordinated shift work to maintain consistent staffing levels and service quality.
Process worker
SAMS SEA FARM
01.2011 - 12.2011
- Packing & sorting fish
Customer Service
BAKERY
Cowell
01.2011 - 12.2011
- Executed food preparation and coffee-making tasks to ensure high-quality service.
- Managed EFTPOS and cash handling operations to maintain accurate transactions.
- Conducted stock rotation to optimize inventory freshness and minimize waste.
- Ensured compliance with OH&S regulations to uphold safety standards.
- Performed general cleaning duties to maintain a hygienic work environment.
Eftpos & Cash Handling
TUMBY BAY IGA
Tumby Bay
01.2010 - 01.2011
- Managed eftpos and cash transactions to ensure accurate financial reporting.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained store cleanliness and organization through regular tidying and general cleaning.
- Executed stock refilling and rotation to optimize inventory management.
- Implemented occupational health and safety protocols to promote a safe environment.
Education
CERTIFICIATE 3. -
IN RETAIL
Tumby Bay, SA01.2011
CERTIFICATE 3. -
IN CHILDREN SERVICES
Tumby Bay, SA01.2010
Barista Course -
(Coffee Making)
Tumby Bay, SA01.2010
Completed Year 12 -
Tumby Bay Area School
Tumby Bay, SA01.2010
Skills
- Customer service
- Cash handling and EFTPOS
- Occupational health and safety
- Food preparation
- Team collaboration
- Integrity and reliability
- Relationship building
- Autonomous work
- Eagerness to learn
- Quick learner
- Child care experience
References
- Mike Day, Owner- Days Quality Meats, 0419110044
- Kristal Taipari, Previous Manager- Clare OTR, 0416 436 258
- Michelle Ryszawa, Owner- The Bakehouse, 0408834743
Personal Information
- Date of Birth: 07/24/92
- Driving License: CURRENT SOUTH AUSTRALIAN DRIVERS LICENSE
Timeline
Console Operator
OTR
11.2024 - Current
Butchery Assistant
Days Quality Meats
04.2023 - 10.2024
Assistant Manager
The Bakehouse
03.2021 - 04.2023
Coffee & making of subs
SUBWAY
01.2018 - 2019
Customer Service
OTR
01.2016 - 2016
Customer Service
HAGES BAKEHOUSE
01.2011 - 01.2015
Customer Service
KMART
01.2011 - 01.2012
Process worker
SAMS SEA FARM
01.2011 - 12.2011
Customer Service
BAKERY
01.2011 - 12.2011
Eftpos & Cash Handling
TUMBY BAY IGA
01.2010 - 01.2011
CERTIFICIATE 3. -
IN RETAIL
CERTIFICATE 3. -
IN CHILDREN SERVICES
Barista Course -
(Coffee Making)
Completed Year 12 -
Tumby Bay Area School