Summary
Overview
Work History
Education
Skills
Timeline
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Ahmer Nasir

Ahmer Nasir

Saint Albans

Summary

A dedicated and results-driven professional with experience in sales consulting, customer service, and community service roles. Proven ability to build strong customer relationships, exceed sales targets, and provide exceptional service. Skilled in understanding customer needs, delivering tailored solutions, and enhancing the overall customer experience. Passionate about supporting and empowering individuals through community-based services. Adaptable and committed to contributing positively in both retail and community-focused environments.

Overview

4
4
years of professional experience

Work History

Console Operator

7-Eleven
05.2021 - 12.2024
  • Operated the cash register efficiently, processing customer purchases, handling cash, and ensuring accurate transactions.
  • Provided friendly, prompt, and efficient customer service, addressing customer inquiries, and resolving any issues or concerns.
  • Ensured the store was clean, well-organized, and stocked, including managing inventory levels and restocking shelves.
  • Maintained a high standard of store presentation by following merchandising guidelines and promoting in-store promotions and offers.
  • Assisted with the preparation and delivery of hot food and drinks, ensuring quality and customer satisfaction.
  • Monitored stock levels, placing orders for replenishments and assisting with deliveries.
  • Ensured compliance with health and safety regulations and store policies, including maintaining cleanliness and safety standards.
  • Supported management with opening and closing store procedures, including cash reconciliation and securing store premises.
  • Actively promoted loyalty programs, upselling products and services to maximize sales.

Sales Consultant

Tesltra
05.2023 - 08.2023
  • Delivered exceptional customer service by assisting customers with product selection, addressing inquiries, and providing tailored solutions to meet their needs.
  • Consistently achieved and exceeded sales targets, contributing to store’s monthly revenue goals.
  • Promoted and demonstrated Telstra’s product and service offerings, including mobile phones, broadband, and accessories.
  • Built strong, long-lasting relationships with customers, ensuring repeat business and referrals.
  • Managed inventory, restocked shelves, and maintained an organized sales floor.
  • Processed sales transactions efficiently, including phone activations, plan changes, and device upgrades.
  • Stayed up-to-date on the latest Telstra promotions, product releases, and industry trends to provide informed recommendations to customers.
  • Assisted with visual merchandising and store promotions to drive sales and enhance customer experience.
  • Collaborated with team members to maintain a positive, high-energy store environment and ensure seamless customer experiences.

Assistant Store Manager

Food Hub Wollongong
06.2021 - 07.2022
  • Lead and motivate a team of Retail Assistants, including training and on the job coaching
  • Maintain excellent store standards, including cleanliness and functionality of store machines/equipment and merchandising
  • Problem solving and ongoing communication with the team members
  • Ensure a safe working environment at all times – following all policies and procedures
  • Go the extra mile with customers and suppliers daily

Customer Service Representative

BAM BURGERS AND WRAPS
09.2020 - 05.2021
  • Providing exceptional customer service to customers
  • Using front desk POS system
  • Cleaning machines and store
  • Merchandising and maintaining excellent store standards
  • Ensuring a safe working environment including temperature checks and correct manual handling
  • Receiving daily fresh deliveries
  • Use hygienic practices for food safety

Education

Bachelor of Community Service - Health Care

Stotts College
Melbourne, VIC
02-2027

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Program planning
  • Multicultural sensitivity
  • Training and mentoring
  • Data entry

Timeline

Sales Consultant

Tesltra
05.2023 - 08.2023

Assistant Store Manager

Food Hub Wollongong
06.2021 - 07.2022

Console Operator

7-Eleven
05.2021 - 12.2024

Customer Service Representative

BAM BURGERS AND WRAPS
09.2020 - 05.2021

Bachelor of Community Service - Health Care

Stotts College

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Ahmer Nasir