Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Annabel Bindon

Annabel Bindon

Saint Lucia,QLD

Summary

With a strong background in communication and customer service, the skills I have obtained over working in several different industries can be transferred into many different job titles. I obtain strong client relation skills and have learnt to resolve issues between staff as well as customers. I have maintained skills with dealing with money as well as quick thinking and problem solving which is paramount in the customer service industry.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Belinda's Store
Yamba
12.2021 - Current
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Responded to comments, posts and questions from various channels.
  • Contributed to mock-ups, email campaigns and social media content.

  • Created interior displays to promote products in alignment with corporate sales objectives.

Food Preparation Worker/Barista

Good Days
Yamba, NSW
12.2019 - Current
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned utensils, dishes and glasses for customer use.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • I continue to work at Good Days in the University holidays if/when I return home to Yamba.

Receptionist

KAILO Wellness Medispa
Brisbane , QLD
02.2021 - 09.2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Entered data in excel software to keep records of spending information.
  • Became competent in the Cosmedcloud system to book, change and confirm appointments.
  • Dealt with customer complaints and learnt to resolve issues.
  • Managed therapist's and their schedules.

Food Preparation Worker/Waitress

The Kiosk Yamba
Yamba, NSW
12.2018 - 01.2019
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned utensils, dishes and glasses for customer use.
  • Re-stocked, organized and arranged service and food stations.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Dealt with an extremely face paced and busy environment due to the Christmas period.
  • Learnt to solve problems as the isolated location of the Kiosk meant we had to solve issues in a different and fast manner.
  • Dealt with customer complaints.

Waitress/Dish Hand

Heart and Soul Wholefood Cafe
Grafton, NSW
02.2018 - 12.2018
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Dealt with a face paced, busy environment.
  • Learnt to deal with customer complaints and resolve issues.
  • Worked early mornings.

Waitress/Food Preparation Worker

2be Nourished Nutrition Bar
Grafton, NSW
04.2016 - 01.2018
  • Cleaned utensils, dishes and glasses for customer use.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Dealt with customer queries and desires.

Waitress

Tom's Chinese Restaurant
Yamba, NSW
11.2016 - 01.2017
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers.
  • Worked consistent nights, 5 nights a week.
  • Experienced a fast pace, busy environment due to the Christmas season.

Education

Bachelor of Business Management / Bachelor of Commerce - Business

University of Queensland
Brisbane QLD
11.2024

High School Certificate -

McAuley Catholic College
Grafton NSW
09.2020

Skills

  • Listening to and engaging with customers
  • Creativity
  • Money handling
  • Problem Solving
  • Quick Thinking
  • Merchandise Receiving and Handling

References

Kate Thomson- 0408585676 , kthomson@catholic.edu.au - Principal McAuley Catholic College.

Blake Reardon - 0409767303 , blake_reardon7@outlook.com - Owner Good Days Yamba

Belinda Sanders - 0437972266 , Founder and Owners Belinda's Store Yamba

Timeline

Retail Assistant

Belinda's Store
12.2021 - Current

Receptionist

KAILO Wellness Medispa
02.2021 - 09.2021

Food Preparation Worker/Barista

Good Days
12.2019 - Current

Food Preparation Worker/Waitress

The Kiosk Yamba
12.2018 - 01.2019

Waitress/Dish Hand

Heart and Soul Wholefood Cafe
02.2018 - 12.2018

Waitress

Tom's Chinese Restaurant
11.2016 - 01.2017

Waitress/Food Preparation Worker

2be Nourished Nutrition Bar
04.2016 - 01.2018

Bachelor of Business Management / Bachelor of Commerce - Business

University of Queensland

High School Certificate -

McAuley Catholic College

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Annabel Bindon