Bhattaranit (Jennie) Malayong
Marrickville
Summary
I come from a hospitality management background where I’ve developed strong communication skills and the ability to create positive, thoughtful customer experiences. Working in fast-paced environments has made me adaptable, reliable and confident in building rapport with a wide range of people. I’m now looking to bring my customer service experience and attention to detail into a retail environment where service and presentation are equally valued.
Overview
9
9
years of professional experience
Work History
Duty Manager
Beverly Hills Hotel
Beverly Hills
09.2025 - Current
- Ensured professionalism in customer interactions, addressing concerns and resolving problems effectively.
- Oversaw cash handling procedures, guaranteeing accurate processing of all transactions.
- Performed regular inventory checks to maintain adequate stock levels consistently.
Duty Manager
The Four in Hand Hotel
01.2024 - Current
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Complete and submit accurate DTS reports at the end of each shift.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Place orders with suppliers and manage delivery schedules
Duty Manager
Crown Hotel Sydney
06.2023 - 01.2024
- Oversaw day-to-day operations, ensuring seamless service and optimal guest experience.
- Maintain cleanliness, safety, and compliance with health regulations.
- Manage inventory, ordering, and stock rotation efficiently.
- Set performance expectations, conduct evaluations, and address personnel issues.
- Resolved customer inquiries, concerns, and complaints, enhancing overall satisfaction.
- Cultivated relationships with regular customers and local community members, fostering loyalty and engagement.
Bartender and Gaming Attendant
Station House Hotel
09.2020 - 03.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained number of new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitor customer behavior for signs of overconsumption and intervene if necessary
- Monitor the gaming area for compliance with regulations and policies.
- Handle cash transactions related to gaming activities.
FOH Team Member
Cinnabar
08.2022 - 02.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Be well-versed in the menu, including specials and dietary options.
- Set and clear tables efficiently between guests
Sales Assistant
Priceline
02.2020 - 09.2021
- Served customers with knowledgeable, friendly support and offering assistance with selecting merchandise, providing recommendations and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Supported loss prevention goals by monitoring shopper behavior.
- Delivered prompt, polite support to customers in-person and via telephone, enhancing overall service experience.
Sales Assistant
Priceline
05.2019 - 12.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
Crew Member
KFC
04.2017 - 11.2018
- Provided excellent customer service and teamwork while on shift
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Randwick Girls High School
Randwick, NSWSkills
- Flexible and Adaptable
- Courteous with Strong Service Mindset
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Interpersonal Communication
- Attention to Detail
- Teamwork and Collaboration
- Transactions and Cash Handling
- PPE Guideline Compliance
Reference
Available upon request
Qualifications
- Responsible Service of Alcohol (RSA)
September 2025 ( Renewal )
- Responsible Conduct of Gambling (RCG)
September 2025 (Renewal)
Timeline
Duty Manager
Beverly Hills Hotel
09.2025 - Current
Duty Manager
The Four in Hand Hotel
01.2024 - Current
Duty Manager
Crown Hotel Sydney
06.2023 - 01.2024
FOH Team Member
Cinnabar
08.2022 - 02.2023
Bartender and Gaming Attendant
Station House Hotel
09.2020 - 03.2023
Sales Assistant
Priceline
02.2020 - 09.2021
Sales Assistant
Priceline
05.2019 - 12.2019
Crew Member
KFC
04.2017 - 11.2018
Randwick Girls High School