BHAVANA PANNALA
Melbourne
Summary
Seeking full-time employment that allows me to utilize my skills and knowledge to contribute to the company's growth and Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Claims Officer
Europ Assistance Australia Pty Ltd
11.2023 - 11.2024
- Manage a portfolio of travel insurance claims and assistance matters from lodgement to finalization
- Collaborate with the assistance and claims team to ensure all files are handled daily to meet required standards within agreed timeframes
- Process payment of approved claims
- Liaise with various insurance companies and medical professionals
- Accurately record and update customer data in the company's claims system
- Address telephone inquiries in a customer-focused manner, maintaining service levels and standards
- Identify fraud and recovery opportunities and take appropriate actions
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Order Administrator (Fixed-Term Contract)
Cisco (Randstad Pty Ltd)
01.2023 - 07.2023
- Batch orders according to customer specifications
- Submit routing requests within customer guidelines, ensuring accurate carton count and shipment weight
- Assist order control administrator with workflow control for the picking floor
- Serve as a backup for the Shipping Supervisor and Order Control Administrator during their absence
- Maintained organized records of all customer orders, ensuring easy retrieval for future reference or reporting purposes
- Developed comprehensive understanding of company products/services which enabled more effective communication with clients
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders
- Developed strong relationships with key customers by providing personalized service and follow-up communications
Claims Consultant
TSA Group
11.2021 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
Education
MS - Master of Management For Engineers
CQUniversity
Melbourne, VictoriaBachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University (JNTU)
Skills
- Proficient in Microsoft Office Suite
- Advanced Microsoft Excel
- AutoCAD
- Salesforce
- Zendesk
- Typing speed of 60 WPM
- Strong communication skills
- SAX (Statistical Analysis System)
Timeline
Claims Officer
Europ Assistance Australia Pty Ltd
11.2023 - 11.2024
Order Administrator (Fixed-Term Contract)
Cisco (Randstad Pty Ltd)
01.2023 - 07.2023
Claims Consultant
TSA Group
11.2021 - 12.2022
MS - Master of Management For Engineers
CQUniversity
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University (JNTU)
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