Bianca Benjamin
ULLADULLA,NSW
Summary
Proficient and caring Medical Practice Assistant known for reliability in the workplace. Demonstrated ability to support nursing staff and contribute to patient wellbeing through effective communication and empathy. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Overview
7
7
years of professional experience
Work History
Receptionist & Medical Practice Assistant
Milton Family Medical Practice
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped patients complete necessary medical forms and documentation.
- Confirmed appointments, communicated with clients, updated client records and resolved customer problems and complaints.
- Organised clinical recalls and clinical reminders for patient's attending the general practice.
- Demonstrated strong teamwork skills when working alongside practice nurses, doctor's and other healthcare professionals to provide the best possible care for individual patient's and their needs.
- Assisted nurses in the treatment rooms by checking patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed directions of registered nurses to administer healthcare such as ECG's, holter monitor's, removal of sutures and wound care.
Retail Sales Associate
FACTORIE
02.2022 - 08.2022
- Greeted customers, provided great customer service by helping with product questions, selections, and purchases.
- Assisted customers complete purchases and encouraged customers to join the reward programs and various charity funds.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Enhanced customer satisfaction by providing a happy helpful way of service.
- Collaborated with team members to meet and exceed weekly and monthly sales targets consistently.
Supermarket Cashier
Milton IGA
09.2018 - 01.2022
- Handled cash and credit card transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Provided excellent customer service by addressing customer inquiries promptly and courteously, developing rapport with regular patrons through friendly interactions which led to the strengthening of customer loyalty.
- Contributed to positive work environment by communicating effectively and collaborating in teamwork approached.
- Rotated grocery products ensuring that all stock is rotated correctly and efficiently.
- Helping maintain a organised backroom storage area.
Education
Certificate IV - Medical Practice Assistant
University of New England Partnerships
ONLINE11-2024
High School Diploma -
Ulladulla High School
Ulladulla11-2021
Skills
- Customer Service
- High Work Ethic
- Dependable and Responsible
- Organization skills
- Time management
- Telephone skills, multi-line telephone operation
- Data entry
- Administrative support
- Medical records management
- Patient callbacks
- Problem-solving
- Team collaboration
- Reliability
Timeline
Receptionist & Medical Practice Assistant
Milton Family Medical Practice
08.2022 - Current
Retail Sales Associate
FACTORIE
02.2022 - 08.2022
Supermarket Cashier
Milton IGA
09.2018 - 01.2022
Certificate IV - Medical Practice Assistant
University of New England Partnerships
High School Diploma -
Ulladulla High School
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