Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Quinn

Shellharbour,NSW

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

School Learning Support Officer

St Joseph’s Catholic High School
01.2023 - Current
  • Assisting students with school routines and classroom activities
  • Assist classroom teacher in the learning environment. Implementing individual education programs and individual support programs
  • Implement health care and behavioural plans for students with disability and behaviour disorders, supporting their engagement in the classroom learning activities and social skills in the playground
  • Participate in student welfare and wellbeing programs and activities when required
  • Administrative duties to support and enable effective learning intentions
  • Observe and record student performance data during individual learning and behavioural support programs.
  • Assist with daily personal needs of high dependency students including toileting, management of belongings and use of school equipment
  • Provide medical support to student with complex medical needs, including manual handling (wheelchair assistance), stoma assistance, administer daily medications

Communications Assistant

NSW Ambulance
01.2016 - 01.2023
  • Taking Emergency 000 Call
  • Taking Medical Bookings
  • Data Entry
  • Triaging Emergency Calls
  • Giving direct medical advice and instructions over the phone
  • Maintaining confidentiality
  • Adhering to current workplace policies and procedures
  • Upholding WH&S standards and policies
  • Applying NSW Ambulance CORE Values
  • Preceptoring/ Mentoring

Casual Stadium Assistant

Shellharbour City Council
01.2010 - 01.2023
  • Sporting and telephone Enquiries
  • Cash handling
  • Sport program delivery
  • Conducting Birthday Parties
  • Birthday Party Bookings
  • Court hires and bookings
  • Cleaning of amenities and building
  • Manual handling
  • Data entry
  • Kiosk operation

Coordinator Quality Support

NSW Ambulance
01.2019 - 01.2022
  • Developing and providing advice on the introduction and continual improvement processes for the Control Centre Medical Priority Dispatch System (MPDS)
  • Conduct daily random case evaluations for review and measurement of protocol compliance and provide periodic feedback to individual staff members and to the Deputy Director
  • Providing feedback and ongoing training to all personnel in the Control Centre on the effective and efficient applications of NSW Ambulance MPDS
  • Provide training and education programs to increase Control Centre officers’ skills knowledge and competencies including CAD and MPDS training and providing written and practical testing to Control Centre staff
  • Coordinate Control Centre projects and research through effective management, audit and retrieval of operations data.
  • Provide recommendations for improvement within the Control Centre, including maintenance of records, tracking systems and training records
  • Assist in research projects involving benchmarking and process re-engineering to ensure best practice in Control Centre call taking and dispatch service delivery
  • Manage, monitor and report on Key performance indicators
  • Multiple secondment periods

Customer Service Officer

Shellharbour City Council
01.2012 - 01.2016
  • Telephone enquiries
  • Cash handling
  • Counter enquiries and customer service
  • Ensuring that the public is satisfied with council
  • Liaising with all levels of employees
  • Gather, process and respond to the customers with reliable information
  • Completing documents for employees and Customers
  • Data entry
  • Archive retrieval
  • Weekly & Monthly Statistics
  • Treat customers with respect to uphold council’s high standard of customer service
  • Creation of Shellharbour City Council Knowledge base & Intranet System through SharePoint
  • Maintaining up to date information on team web page
  • Policy & Procedure Writing
  • Maintaining Stationary and Stationary ordering
  • Training of new Customer Service Employees

Education

Certificate IV - Business

The Australian College of Commerce & Management
01.2015

Bachelor of Health Science - Indigenous Health Studies

University of Wollongong
01.2013

NSW Ambulance
NSW Ambulance

Skills

  • Support services
  • Teamwork and collaboration
  • Continuous improvement
  • Document management
  • Communications support
  • Records management
  • Customer service
  • Operational support
  • Training and mentoring
  • Quality controls
  • Problem-solving
  • Office administration

Certification

  • Certificate III in Emergency Call Taking- NSW Ambulance
  • Certificate IV in Business
  • Certificate III Health Service Assistance HLT32507
  • Certificate III in Aquatics
  • Higher School Certificate
  • School Certificate
  • Pool Lifeguard Award
  • Senior First Aid Certificate
  • HLTFA301B Apply First Aid (part of the Certificate III in Basic Health Care)
  • Bronze Medallion
  • Shellharbour Surf Club (Bronze)
  • Certificate II in Public Safety (Aquatic Rescue)
  • Advanced Resuscitation Certificate (including Oxygen use)
  • Australian Government - Australian Sports Commission Active After-school Communities Coach Training Certificate
  • Responsible Service of Alcohol
  • Responsible Conduct of Gambling
  • Bar operations

Timeline

School Learning Support Officer

St Joseph’s Catholic High School
01.2023 - Current

Coordinator Quality Support

NSW Ambulance
01.2019 - 01.2022

Communications Assistant

NSW Ambulance
01.2016 - 01.2023

Customer Service Officer

Shellharbour City Council
01.2012 - 01.2016

Casual Stadium Assistant

Shellharbour City Council
01.2010 - 01.2023

Bachelor of Health Science - Indigenous Health Studies

University of Wollongong

Certificate IV - Business

The Australian College of Commerce & Management

NSW Ambulance

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Bianca Quinn