Bianca Renshaw
Yarrabilba,QLD
Summary
Dedicated professional with a proven ability to deliver compassionate care and support to individuals in need. Skilled in utilising effective communication and problem-solving skills to enhance clients' daily living experiences. Demonstrated track record of creating and maintaining a safe and supportive environment through empathy and adaptability, ensuring the well-being of those in my care. Passionate about making a positive impact on the lives of others through personalized and attentive support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Wellness Australia Group
01.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
STAFF RELATIONS OFFICER
Wellness Australia Group
06.2023 - 01.2024
- Recruitment of support workers across Gold Coast, Brisbane & Gympie regions.
- Manage company seek page, shortlist suitable applicants, schedule and conduct interviews.
- Conduct reference checks.
- Onboard successful applicants ensuring they meet and provide compliances and certificates.
- Maintain employee records.
- Conduct orientation and induction to suitable clients/teams.
- Work alongside three regional managers and assist with upskilling current support workers and team leaders.
- Assisted with the development of performance management tools that foster regular communication between supervisors and their teams.
- Collaborated with HR team to develop policies that promote a diverse and inclusive workforce.
- Acted as a liaison between employees and senior leadership during times of organizational restructuring or transition.
TEAM LEADER
Wellness Australia Group
02.2022 - 06.2023
- Managing a team of support workers
- Creating and managing rosters for 24/7 a supported living accommodation (SIL) house
- Conduct individual support meetings with support workers to discuss performance and areas for improvement.
- Essential reporting to NDIS quality and safeguards commission.
- Investigate incident reports.
- Ensure successful operation of 24/7 SIL house and service delivery.
- Participate in on-call duties.
- Motivate, support and lead a team of support staff to create a positive workplace culture and provide person centered support to clients.
DELIVERY DRIVER
ABCO Spares
05.2021 - 01.2022
- Arrange invoices, payments and receipts for customers.
- Plan and follow most efficient routes for pickup and delivery of car parts.
- Greatly improved and maintained customer relationships.
- Inspect car parts for any damage to ensure customer satisfaction.
ACCOUNT MANAGER
Castle Personnel - Disability Employment Service
01.2021 - 05.2021
- Effective management of a caseload of jobseekers that have a disability by providing support, guidance, and direction.
- Negotiate and monitor individual employment pathway plans.
- Engage, prepare, and address jobseeker barriers to employment by negotiating training and development plans.
- Ensure compliance with Department of Human Services and company guidelines.
- Assist jobseekers to obtain suitable employment by placing them into activities such as education, training, work experience activities and non-vocational assistance.
MENTAL HEALTH & DISABILITY SUPPORT WORKER
Multiple Companies
11.2014 - 01.2021
- Provide personal care.
- Behavioural support as per clients behaviour management plans (BMP).
- Medication administration.
- Meal preparation, general cleaning.
- Encourage positive and appropriate behaviour.
- Assistance with daily living skills and maintaining independence.
- Data collection and daily reporting
- Development, review and updating personal support plans.
- Work effectively in a team.
- Remain calm and handle stressful situations.
Education
Bachelor of Science - Health Science
Western Sydney University
Sydney, NSWHigher School Certificate -
Leumeah High School
11-2014
No Degree - Cert 2 Community Services
TAFE NSW
NSW12-2012
Skills
- Self-motivated
- Effective communication skills
- Dedicated work ethic
- Honest and trustworthy
- Conflict resolution
- Effective problem resolution
- First aid training
- Attention to detail
- Critical thinking
- Empathy and patience
- Documentation and reporting
- Risk management
Certification
- Standard 11 Induction to mining (2025)
- First Aid & CPR (2025)
- CPR refresher (December 2023)
- Dementia Training (2023)
- Minimising use of antipsychotic medications for responsive behaviour (2023)
- Mental Health first aid (2023)
- MAYBO– positive behaviour support, de-escalation, and physical intervention training for care services (2022)
- Provide First Aid (2022)
- Participant servicing in Disability employment service (2021)
- Covid-19 infection control (2020)
- P.A.R.T training (physical assault response training 2015 & 2019)
- Human rights in Disability Services (2015)
Timeline
Disability Support Worker
Wellness Australia Group
01.2024 - Current
STAFF RELATIONS OFFICER
Wellness Australia Group
06.2023 - 01.2024
TEAM LEADER
Wellness Australia Group
02.2022 - 06.2023
DELIVERY DRIVER
ABCO Spares
05.2021 - 01.2022
ACCOUNT MANAGER
Castle Personnel - Disability Employment Service
01.2021 - 05.2021
MENTAL HEALTH & DISABILITY SUPPORT WORKER
Multiple Companies
11.2014 - 01.2021
Bachelor of Science - Health Science
Western Sydney University
Higher School Certificate -
Leumeah High School
No Degree - Cert 2 Community Services
TAFE NSW
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