LAUREN LAAS
Avondale,Australia
Summary
A personable and dedicated customer service representative with extensive experience covering various industries. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain high levels of service delivery and contribute to company success. Articulate, enthusiastic and client-focused with demonstrated passion for delivering an amazing customer experience!
Overview
11
11
years of professional experience
Work History
Disability Support Worker
Community connecting Illawarra
Wollongong, NSW
08.2018 - 09.2023
- Used a person-centered approach to support clients with daily living skills, social outings, appointments, and transportation.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Promoted client advocacy through inclusive practices.
- Adapted advanced communication techniques to address diverse client communication needs.
- Collaborated with team members to improve client outcomes, using brainstorming, seeking guidance, and leveraging others' experiences.
- Accurate and efficient client record-keeping.
- Liaised with various stakeholders to ensure optimal service delivery
Youth Mentor Volunteer
Illawarra multicultural services
Wollongong, NSW
03.2018 - 10.2018
- Assisted in developing life skills, such as language skills and communication strategies, for youth participants.
- Provided educational support and tutoring to youth participants.
- Actively promoted an inclusive environment while respecting participants' cultural diversity.
- Leveraged advanced communication skills to tutor linguistically diverse participants.
Personal Assistant (temp)
KPMG Australia
Wollongong, NSW
01.2018 - 04.2018
- Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
- Coordinated with other staff members to ensure seamless support and coverage.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Arranged conference calls with remote employees or clients located outside of local area.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Scheduled space or equipment for special programs, meetings and conferences.
- Answered incoming calls promptly and directed them appropriately.
Retail Sales Associate
Tumbarumba outfitters
Tumbarumba, NSW
11.2016 - 12.2017
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Demonstrated knowledge of store products and services.
- Resolved customer complaints in a professional manner.
- Assisted with visual merchandising tasks including window dressing and floor changes.
Customer Service Representative (temp)
Warnbro shopping centre
Perth, WA
06.2016 - 08.2016
- Answered customer inquiries both face-to-face and via phone, and email.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalised assistance and support.
- Managed contractor inductions and processed temporary work permits
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Accounts Administrative Assistant (temp)
Darryl Brown & company
Newcastle, South Africa
01.2016 - 05.2016
- Performed data entry into accounting software programs to maintain accurate financial records.
- Processed invoices, credit memos and other financial documents.
- Verified vendor invoices against purchase orders before processing payments.
- Prepared checks for payment to vendors and suppliers.
- Punctually addressed all queries related to accounts receivable and payable activities.
- Coordinated and organized conferences and meetings.
- Enhanced contact information accuracy within CRM systems.
- Handled registration and systematic filing of all company vehicle records.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
Senior Beauty Therapist
Marletts beauty salon
Newcastle, South Africa
07.2012 - 01.2016
- Provided superior customer service to maintain extremely high levels of client satisfaction.
- Developed relationships with clients to ensure repeat business
- Managed front desk operations including phone calls, emails, and other correspondence
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Resolved customer complaints quickly and efficiently
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Performed administrative duties such as filing paperwork and updating client databases.
- Monitored stock levels of retail items, ensuring an adequate supply at all times.
Education
Certificate IV Disability - Disability Studies
TAFE NSW
NSW12-2021
BTech Somatology - Beauty Therapy
Pretoria Technikon
Pretoria, South Africa12-2005
High School Diploma -
Newcastle High School
Newcastle, South Africa12-2001
Skills
- Detail-Oriented Mindset
- Self-motivated
- Passionate about customer service excellence
- Excellent communicator
- Collaborative Team Member
- Dedicated to Fostering Inclusivity
- Efficient Learning of New Systems
- Deliver Exceptional Effort
Timeline
Disability Support Worker
Community connecting Illawarra
08.2018 - 09.2023
Youth Mentor Volunteer
Illawarra multicultural services
03.2018 - 10.2018
Personal Assistant (temp)
KPMG Australia
01.2018 - 04.2018
Retail Sales Associate
Tumbarumba outfitters
11.2016 - 12.2017
Customer Service Representative (temp)
Warnbro shopping centre
06.2016 - 08.2016
Accounts Administrative Assistant (temp)
Darryl Brown & company
01.2016 - 05.2016
Senior Beauty Therapist
Marletts beauty salon
07.2012 - 01.2016
Certificate IV Disability - Disability Studies
TAFE NSW
BTech Somatology - Beauty Therapy
Pretoria Technikon
High School Diploma -
Newcastle High School
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