Bianca Schinzel
8 Armistan Crescent, Chelsea Heights,VIC
Summary
CARRER OBJECTIVE
To provide a high standard of customer service to the general public and to continually improve my knowledge and skills in the workplace.
PERSONAL STATEMENT
I am a hard working, loyal employee who thrives in completing tasks to the highest standard. I have 6 years experience in Customer Service and I work well both independently and cohesively in a team environment. I enjoy learning new things, gaining new experiences and participating in tasks that require me to understand criteria, communication between customers and workers.
I am honest and reliable. I am respectful to other co-workers and in this regard will provide great customer service.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
City Facilities Management
Mulgrave, VIC
09.2023 - Current
- Provided administrative support by handling correspondence, phone calls, and inquiries with professionalism.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Delivered customer service via phone calls and emails and completed tasks within KPI standards
Team Member
Kmart
Keysborough, VIC
07.2020 - 07.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Picking and packing customer orders .
- Opening / Closing site.
- Stocking Shelves.
- Working in numerous departments in store.
Waitress
Castello’s Longbeach Hotel
Chelsea, VIC
10.2022 - 05.2023
- Cleaning & Tidying
- Running meals / Taking orders
- Opening / Closing restaurant
- Running / Assisting Functions
Team Member
Woolworths Supermarket
Keysborough, VIC
05.2023 - 09.2023
- Picking and packing customer orders.
- stocking shelve.
- Opening / Closing site.
- Work through - out numerous departments in-store.
Waitress
Oscars Hangout Cafe
Mordialloc, VIC
2021 - 2021
Work placement:
- Cleaning /Tidying
- Running Meals / Taking Orders
- Opening / Closing restaurant
Education
High School Diploma -
Mordialloc College
Melbourne, VIC11.2022
Skills
- Ability to multitask and prioritise
- Problem Solving
- Time Management
- Organisation
- Works well under pressure / Critical Thinking
- Customer service
- Computer skills
- Office administration
- Knowledge in Microsoft Outlook, Word, Excel
Timeline
Administrative Assistant
City Facilities Management
09.2023 - Current
Team Member
Woolworths Supermarket
05.2023 - 09.2023
Waitress
Castello’s Longbeach Hotel
10.2022 - 05.2023
Team Member
Kmart
07.2020 - 07.2022
Waitress
Oscars Hangout Cafe
2021 - 2021
High School Diploma -
Mordialloc College