Bianka Greenwood

Hospitality Worker

McDonald's Restaurant

11.2022 - Current

Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Delivered excellent customer service to support company reputation and patron satisfaction.
Reduced risks by maintaining clean and organised work environment.
Communicated with customers to promptly resolve complaints and address inquiries.
Processed payments with focus on accuracy and correct cash-handling procedures.
Greeted guests with friendly and professional acknowledgment to build rapport.
Trained new staff members on proper customer service and hospitality policies.
Identified and resolved customer complaints concerning food or lodging.
Observed established health and safety regulations to safeguard teams and guests.
Assisted in setting up banquet tables and chairs for seamless events.
Assisted in setting up and breaking down banquet events.
Established unique service goals to each venue to provide constant and excellent service.
Acknowledged outstanding staff performance to boost morale.
Developed and maintained positive relationships with guests for satisfaction.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Trained new staff members in customer service techniques and hotel operations.
Enforced policies and procedures to increase efficiency.
Monitored staff performance and provided feedback and guidance.
Introduced customers to resort amenities with pleasant and helpful demeanor.