Bibi Dior
Melbourne,VIC
Summary
Proven track record in enhancing customer loyalty and streamlining service operations, demonstrated during my tenure at Crown Resorts. Excelled in problem-solving and adaptability under pressure, significantly improving guest satisfaction. Skilled in guest services and teamwork, consistently delivering exceptional experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Crown Resorts
09.2021 - 11.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Customer Service Representative
Prob CX
01.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Room Service Attendant
Quest Hotel
02.2020 - 10.2021
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Education
Diploma - Community Service
UNIQUE COLLEGE OF TECHNOLOGY
Online 08.2023
Diploma - Hospitality Management
TAFE Queensland
Bracken Ridge, QLD11.2016
Skills
- Guest Services
- Adaptability under pressure
- Reliability and punctuality
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Timeline
Customer Service Representative
Prob CX
01.2022 - 12.2022
Food and Beverage Attendant
Crown Resorts
09.2021 - 11.2023
Room Service Attendant
Quest Hotel
02.2020 - 10.2021
Diploma - Community Service
UNIQUE COLLEGE OF TECHNOLOGY
Diploma - Hospitality Management
TAFE Queensland