Bibi Khadija Rauf
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mail Officer
Australia Post
Redbank, QLD
03.2024 - Current
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Delivered inter-office mail throughout the building complex in an efficient manner.
- Inspected packages for damage before accepting them into the facility.
- Operated various office equipment such as computers, scanners, printers and photocopiers to prepare documents for mailing.
- Packaged fragile items such as glassware or electronics securely for shipping.
- Maintained accurate records of all postal transactions including payments received from customers.
- Maintained a clean work environment by disposing of waste materials properly.
- Utilized automated systems to process large volumes of mail quickly and accurately.
- Met daily production goals while ensuring that all tasks were completed correctly.
Wash Attendant
Dnata Catering
Brisbane, QLD
08.2023 - 03.2024
- Monitored main areas to replenish inventory items when supplies ran low.
- Stored cleaned items properly in designated areas after inspection by supervisors.
- Checked finished loads for completeness before removing them from the machines.
- Maintained cleanliness of washing machines, dryers and other laundry equipment.
- Operated pressing machinery following established procedures.
- Reported malfunctioning laundry equipment to supervisor for repair or replacement.
Volunteer - Customer Service Assistant
TARGET Mount Omanney
Mt Omanney, QLD
05.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Sold or recommended products or services to suit client needs.
- Communicated information to customers about product quality, value and style.
- Met or exceeded customer service metrics by providing excellent customer support.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Volunteer - Waitress
TAFE Ipswich
Ipswich, QLD
04.2023 - 05.2023
- Conducted table-side service when necessary such as carving meats or serving desserts.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Assisted with food preparation tasks as requested by the head chef.
- Provided excellent customer service during meal times.
- Adhered to health regulations concerning food storage and sanitation practices.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Greeted customers and provided menus.
- Demonstrated proper use of equipment such as slicers, blenders, mixers.
Education
Adult Migrant English Program - English Language and Literature
TAFE Queensland South-west
Ipswich, QLD07.2023
MA3004 Work Ready Program (Inc. Food handling skill set) - Food Handling and Customer Service
TAFE Queensland South-west - Current
Ipswich, QLD06.2023
High School Diploma -
Maulana Jalaludin Mohammad Balkhi High School
Kabul, Afghanistan11.2015
Skills
- Food handling
- Regulatory Compliance
- Team Collaboration
- Service-oriented
- Plating meals
- Mail Sorting
- Deadline-oriented
- Retail Sales
- Confidentiality
- Meal tray set
- Stocking airline carts
- Loading and unloading wash lines
- Compliance with food safety guidelines
- HACCP guidelines adherence
- Hygiene standards adherence
- Cleaning schedules adherence
- Communication skills
- Coordination skills
- Written communication
- Verbal communication
- Problem solving
- Multitasking
- Computer literacy
- Shipping and receiving proficiency
- Collaboration
Certification
- Drivers Licence, TMR, 10/01/22, 10/01/25
- Use hygienic practices for food safety, TAFE Queensland, 06/22/23, 06/22/23
Affiliations
- Interior decoration
- Reading books
- Watching movies
Languages
Persian
Native/ Bilingual
Pashto
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Mail Officer
Australia Post
03.2024 - Current
Wash Attendant
Dnata Catering
08.2023 - 03.2024
Volunteer - Customer Service Assistant
TARGET Mount Omanney
05.2023 - 06.2023
Volunteer - Waitress
TAFE Ipswich
04.2023 - 05.2023
Adult Migrant English Program - English Language and Literature
TAFE Queensland South-west
MA3004 Work Ready Program (Inc. Food handling skill set) - Food Handling and Customer Service
TAFE Queensland South-west - Current
High School Diploma -
Maulana Jalaludin Mohammad Balkhi High School
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