Shamiram Katcho
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Mail Officer
Australia Post
12.2018 - Current
- sorting mail
- operating small manual forklifts
- manual handling
- working on X-ray machines
- despatching mail on IPS software
- trained for high duty (supervising) for period of 6 months
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Collaborated with team members to maintain a well-organized work environment for optimal productivity.
- Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed incoming and outgoing mail in accordance with postal regulations.
Receptionist
Esha Denkha & Associates
11.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- lodging clients paperwork for ATO
- Preparing annual company statements
- Corresponded with clients through email, telephone, or postal mail.
- working on handiledger, handitax, practice manager, time and billing
- scanning folders
- preparing invoices
Administrator
Ansett Real Estate
01.2022 - 08.2022
- General admin duties including scheduling appointments and preparing paperwork for open house inspections as well as attendingthe inspections on site
- answering phone calls
- Organising files
- managing email enquiries
- Completed forms and reports to facilitate admission, transfer or discharge.
Customer Service and Barista
Shisha Basha
01.2017 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Certificate IV - Accounting And Bookkeeping
Kangan Institute
Melbourne, VIC12.2023
Graduate Certificate - First Aid And CPR Course
International Paramedic College
Vic02.2023
Certificate IV - Real Estate Practice
Entry Education
Vic05.2022
Skills
- Problem-solving skills
- Handling and sorting mail
- Package handling
- Workplace Safety
- Mail Sorting
- Data entry proficiency
- Microsoft office
- financial reporting
- ability to work in a team
- fast learner
- problem solving
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
assyrian
Native or Bilingual
Timeline
Receptionist
Esha Denkha & Associates
11.2023 - 03.2024
Administrator
Ansett Real Estate
01.2022 - 08.2022
Mail Officer
Australia Post
12.2018 - Current
Customer Service and Barista
Shisha Basha
01.2017 - 10.2021
Certificate IV - Accounting And Bookkeeping
Kangan Institute
Graduate Certificate - First Aid And CPR Course
International Paramedic College
Certificate IV - Real Estate Practice
Entry Education
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