Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Heard

McMahons Creek ,VIC

Summary

Dynamic Food & Beverage Attendant with proven versatility and collaboration skills, honed at Helen and Joey Estate and other venues. Excelled in enhancing customer loyalty through exceptional service and communication, and adept at increasing sales through effective promotion of daily specials. Demonstrated commitment to punctuality and teamwork, significantly contributing to workplace efficiency and positive guest experiences.

Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.

Overview

2
2
years of professional experience

Work History

Food & Beverage Attendant

Helen and Joey Estate
11.2024 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Food & Beverage Attendant

RACV Country Club
01.2024 - 10.2024
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Increased sales of daily specials by effectively communicating options and recommendations to guests.

Food & Beverage Attendant

Home Hotel
09.2022 - 12.2023
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.

Education

Highschool Diploma - VCE

Virtual School Victoria
Thornbury, VIC
11.2022

Skills

  • Punctuality
  • Versatility
  • Collaboration
  • Communication

Timeline

Food & Beverage Attendant

Helen and Joey Estate
11.2024 - Current

Food & Beverage Attendant

RACV Country Club
01.2024 - 10.2024

Food & Beverage Attendant

Home Hotel
09.2022 - 12.2023

Highschool Diploma - VCE

Virtual School Victoria
Billie Heard