Billie-Jean Kyle
1 pound st walkerston ,QLD
Summary
Hardworking, motivated and passionate candidate with strong attention to detail eager to secure a position that will progress my skills and further grow me professionally.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Greenmount Beach House
06.2022 - 10.2023
- Conducted up to 60 daily room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disinfected and mopped bathrooms to keep sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels, linen, vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
Customer Service Representative
KFC
09.2018 - 05.2022
- Processed over 100 customer orders daily and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Prepared food orders
- Supported sales efforts by suggestively upselling food items.
Education
No Degree -
Pacific Coast Christian School
Tweed Heads, NSWSkills
- Manual Drivers License
- Team Guidance and motivation
- Team work
- Attention to detail
- Able to follow instructions
- Health and Safety Compliance
Reference
Melissa Lee - 0411836757
Josh Lowrie - 0439047411
Timeline
Housekeeping Supervisor
Greenmount Beach House
06.2022 - 10.2023
Customer Service Representative
KFC
09.2018 - 05.2022
No Degree -
Pacific Coast Christian School
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