Summary
Overview
Work History
Education
Skills
Certification
Certificate in Herbalism
Timeline
Generic

Billie Lloyd

Crabbes Creek,NSW

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Mullum Mandala Crystal Sanctuary
Mullumbimby
05.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases and locate items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Beauty Therapist

Secret Gypsy Hair And Beauty
Ocean Shores, NSW
08.2015 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped clients feel relaxed and comfortable through conversation and personal relatability.
  • Booking appointments, receiving phone calls, entering appointments, and collecting payments for services rendered.

Community Nursery Volunteer

Northern Beaches Council Stony Range
Sydney, NSW
03.2019 - 09.2019

Planting

Potting

Watering

Weeding

Pruning

Clearing pathways

Basic maintenance

Early Childhood Educator

Owl And The Pussycat Pre School
Collaroy, NSW
09.2012 - 09.2015
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Communicated with parents and other staff about student progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

Beauty Therapist

Sekas Beauty Case
Newport, NSW
01.2014 - 08.2015
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped clients feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled client appointments and rearranged individual time slots to meet demand.

Retail Assistant

Surf Dive N Ski
Brookvale, NSW
08.2005 - 06.2008
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Certificate III - Children’s Services

TAFE
Brookvale, NSW
06.2014

HSC Certificate - Art

Barrenjoey High School
Avalon, NSW
12.2008

Skills

  • Suggestive Selling
  • Thorough Knowledge of Product
  • Positive Customer Engagement
  • Stock Management
  • Store Opening and Closing
  • Merchandising and Display
  • Sales Expertise
  • Item Ticketing and Pricing
  • Basic Nursery Maintenance
  • Potting, planting, weeding, watering, pruning, clearing pathways

Certification

Currently studying Introduction to Herbalism and Medicine Making Certificate.

Completed Reiki 1 and Reiki 2 Energy Healing Certificates.

Completed a traineeship in Beauty Therapy.

Completed a certificate to specialise in Eyebrows.

Certified Advanced Accupressure Fusion Practitioner

Certificate in Herbalism

Studying an online course in Herbalism

Timeline

Retail Sales Assistant

Mullum Mandala Crystal Sanctuary
05.2021 - Current

Community Nursery Volunteer

Northern Beaches Council Stony Range
03.2019 - 09.2019

Beauty Therapist

Secret Gypsy Hair And Beauty
08.2015 - Current

Beauty Therapist

Sekas Beauty Case
01.2014 - 08.2015

Early Childhood Educator

Owl And The Pussycat Pre School
09.2012 - 09.2015

Retail Assistant

Surf Dive N Ski
08.2005 - 06.2008

Certificate III - Children’s Services

TAFE

HSC Certificate - Art

Barrenjoey High School
Billie Lloyd