Summary
Overview
Work History
Skills
Timeline
Generic

Jan Marsh

Croydon North,VIC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

22
22
years of professional experience

Work History

Retail Sales Assistant

House
10.2006 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash and counting change,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.


Merchandiser /Demonstrator

Magimix
03.2013 - 04.2020
  • Removed damaged items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise and pricing.
  • Verified products appeared at correct locations in proper quantities.

Stock Controller

Pumpkin Patch
07.2001 - 10.2006
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Skills

  • Strong Communication and Interpersonal Skills
  • Issue Refunds
  • Product and Service Sales
  • Returns and Exchanges
  • Suggestive Selling
  • Credit and Debt Card Processing
  • POS Transactions
  • Client Needs Assessment
  • Team Cooperation
  • Merchandise Recommendations
  • Payment Processing

Timeline

Merchandiser /Demonstrator

Magimix
03.2013 - 04.2020

Retail Sales Assistant

House
10.2006 - Current

Stock Controller

Pumpkin Patch
07.2001 - 10.2006

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Jan Marsh