Summary
Overview
Work History
Education
Skills
Details
Personal Information
References
Timeline
Generic

BILLIE NAPIER

Sydney,NSW

Summary

I am a dedicated and enthusiastic person with a passion for delivering exceptional service. Committed to providing an enjoyable experience for customers through attentive and efficient service. Possessing excellent communication skills and a friendly demeanor, adept at building positive relationships with both guests and team members. Skilled in time management, problem solving, and ensuring customer satisfaction. Eager to contribute to a dynamic team and leverage my strong work ethic to exceed expectations in any role.

Overview

6
6
years of professional experience

Work History

Bartender

Doncaster Hotel
Kensington, NSW
06.2023 - Current
  • Provided exceptional customer service by taking and accurately fulfilling drink and food orders in a high-volume environment.
  • Demonstrated strong multitasking abilities by managing bar duties, taking orders, and processing payments simultaneously.
  • Developed effective communication skills through interaction with a diverse range of customers and colleagues, ensuring a positive and welcoming atmosphere.
  • Implemented responsible service practices to ensure compliance with local alcohol regulations.
  • Collaborated with a dynamic team to maintain cleanliness, organization, and efficiency in the pub.

Receptionist

Anytime Offices
Botany
06.2023 - 07.2023
  • Managed front desk operations, including greeting visitors, answering phones, and directing inquiries.
  • Scheduled appointments and maintained the conference room calendar.
  • Handled incoming and outgoing mail and packages.
  • Assisted with administrative tasks, such as data entry and filing.
  • Provided exceptional customer service, ensuring a positive experience for clients and visitors.

Food and Beverage Attendant

Hamilton Island Enterprises
Hamilton Island, QLD
10.2022 - 05.2023
  • Customer Service: Greeted customers warmly, took their orders, and provided menu recommendations
  • Addressed any customer inquiries or concerns and ensured a high level of customer
  • Order Taking: Accurately recorded and entered customer orders into the POS (Point of Sale) system
  • Communicated special dietary requests to the kitchen staff to ensure correct preparation of food items
  • Food and Beverage Service: Served food and beverages promptly and efficiently
  • Ensured that all orders are complete and accurately presented to customers
  • Table Setting and Clearing: Set up dining tables with appropriate utensils, glassware, and tableware
  • Payment Processing: Processed payments accurately
  • Handled cash and credit card transactions following established procedures
  • Cleaning and Sanitisation: Maintained cleanliness standards, including wiping tables, chairs, and counter tops
  • Cleaned and sanitised utensils, glassware, and other service items
  • Team Collaboration: Worked closely with the kitchen staff, bartenders, and other team members to ensure smooth operations and exceptional service
  • Compliance with Regulations: Adhered to health & safety regulations, including proper food handling, storage, and sanitation practices
  • Followed all company policies & procedures, including uniform & grooming standards
  • Training: Trained new staff members on policies and procedures.

Carer

Home Sweet Home Nursing
Sydney
06.2022 - 10.2022
  • Provided personalised care and support to individuals with special needs
  • Assisted individuals with their daily activities, including personal hygiene, dressing, feeding, and medication administration
  • Provided emotional support and companionship
  • Monitored individuals' behavior & addressed any challenging situations, by employing de-escalation strategies, and positive behavior management
  • Communicated with family, sharing observations, progress, and concerns.

Food and Beverage Attendant

Nick's School Canteen
Randwick, Sydney
02.2022 - 10.2022
  • Food Preparation, including large catering orders
  • Prepared espresso-based coffee drinks
  • Food & Beverage Service
  • Order Taking & Payment Processing
  • Inventory Management

Food and Beverage Attendant

Sydney Harbour Cruises
Sydney Harbour
05.2022 - 07.2022
  • Served Food and Beverage
  • Greeted & seated guests + took orders
  • Set and clean tables, sanitize utensils, refill condiments, and assist in general cleaning duties to maintain a clean and organized dining area.

Food and Beverage Attendant

Panivore Cafe
Pagewood, Sydney
09.2021 - 02.2022
  • Food & Beverage preparation & service
  • Prepared espresso-based coffee drinks
  • Order taking & payment processing

Party Host & Supervisor

Monkey Mania
Moore Park, Sydney
07.2018 - 02.2022
  • Hosted Parties and ran holiday workshops for children under 10
  • Organised activities and games + assisted with decorations and setup
  • Interacted with parents + managed times and maintained schedules
  • Ensured safety, by being vigilant & proactive in preventing accidents/injuries
  • Facilitated food and refreshments
  • Managed party bookings and run sheets
  • Managed up to 6 staff members, including rosters.

Education

RCG

Bondi Training Centre
01-2024

RSA -

Express Online Training
03.2022

High School Certificate -

St Vincents College
01.2021

Skills

  • Responsible Service of Alcohol
  • Responsible Conduct of Gaming
  • Excellent Customer Service Skills
  • Critical thinking and problem solving
  • Ability to Work Under Pressure
  • Leadership and Teamwork
  • Ability to Multitask
  • Communication Skills
  • Adaptability
  • Fast Learner
  • Cash Handling
  • Computer Skills

Details

Mascot, NSW, 0450 160 404, billie.napier2004@gmail.com

Personal Information

Title: FOOD AND BEVERAGE ATTENDANT

References

  • Alessandro Corvini, Hamilton Island Enterprises, 0421 168 399
  • Karen Kelly, Home Sweet Home Nursing, 0425 274 053

Timeline

Bartender

Doncaster Hotel
06.2023 - Current

Receptionist

Anytime Offices
06.2023 - 07.2023

Food and Beverage Attendant

Hamilton Island Enterprises
10.2022 - 05.2023

Carer

Home Sweet Home Nursing
06.2022 - 10.2022

Food and Beverage Attendant

Sydney Harbour Cruises
05.2022 - 07.2022

Food and Beverage Attendant

Nick's School Canteen
02.2022 - 10.2022

Food and Beverage Attendant

Panivore Cafe
09.2021 - 02.2022

Party Host & Supervisor

Monkey Mania
07.2018 - 02.2022

RCG

Bondi Training Centre

RSA -

Express Online Training

High School Certificate -

St Vincents College

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BILLIE NAPIER