Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Billie Williams

Deloraine ,TAS

Summary

Experienced in handling dispute resolution, delivering great customer service, and remaining composed under pressure. Have a proven ability to connect with a variety of people and possess great verbal and writing communication abilities. Dedicated to creating a good relationship with the community, and a reliable worker with background in managing finances, overseeing, and coaching others.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Sailor Foodtruck
Deloraine, TAS
02.2022 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Customer Service

Frogs Bakery
Deloraine, TAS
10.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Volunteer Junior Basketball Coach

DJBA
Deloraine, TAS
05.2022 - 09.2022
  • Assisted the head coach in developing practice plans and game strategies.
  • Organized basketball drills to develop players' skills and improve team performance.
  • Coached and instructed players on proper techniques, positioning, and sportsmanship.
  • Monitored player development, evaluated performance, and provided feedback to players during practices and games.
  • Developed positive relationships with athletes by providing individual attention to their needs both on and off the court.
  • Encouraged a positive team environment through building trust among teammates.
  • Facilitated communication between coaches, parents, administrators, officials, players and other stakeholders.
  • Created an atmosphere that fostered a strong work ethic while promoting good sportsmanship.

Education

Deloraine High School
Deloraine, TAS
12-2022

Newstead College
Launceston, TAS

Skills

  • Honesty
  • Empathetic
  • Determined
  • Adaptable
  • Observant
  • A listener
  • Respectful
  • Responsible
  • Compassionate
  • Trustworthy
  • Motivated
  • Communication
  • Problem Solver
  • Courage
  • Work well in teams

Certification

  • Provisional Drivers Licence

Accomplishments

  • Academic Excellence, Outstanding Results in Year 11, 2023
  • Maurice Robins Rural Scholarship Award, 2023
  • Academic Achievement Award, 2022
  • Best 4th Year Sportsperson Award 2022
  • Bowen Award for mateship, acceptance and understanding of others, 2022
  • Phillip Harvey Memorial Prize and Caltex Medal for Best All Rounder, 2022

Timeline

Volunteer Junior Basketball Coach

DJBA
05.2022 - 09.2022

Customer Service Cashier

Sailor Foodtruck
02.2022 - Current

Customer Service

Frogs Bakery
10.2020 - Current

Deloraine High School

Newstead College

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Billie Williams