Billie Williams
Deloraine ,TAS
Summary
Experienced in handling dispute resolution, delivering great customer service, and remaining composed under pressure. Have a proven ability to connect with a variety of people and possess great verbal and writing communication abilities. Dedicated to creating a good relationship with the community, and a reliable worker with background in managing finances, overseeing, and coaching others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Sailor Foodtruck
Deloraine, TAS
02.2022 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service
Frogs Bakery
Deloraine, TAS
10.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Volunteer Junior Basketball Coach
DJBA
Deloraine, TAS
05.2022 - 09.2022
- Assisted the head coach in developing practice plans and game strategies.
- Organized basketball drills to develop players' skills and improve team performance.
- Coached and instructed players on proper techniques, positioning, and sportsmanship.
- Monitored player development, evaluated performance, and provided feedback to players during practices and games.
- Developed positive relationships with athletes by providing individual attention to their needs both on and off the court.
- Encouraged a positive team environment through building trust among teammates.
- Facilitated communication between coaches, parents, administrators, officials, players and other stakeholders.
- Created an atmosphere that fostered a strong work ethic while promoting good sportsmanship.
Education
Deloraine High School
Deloraine, TAS12-2022
Newstead College
Launceston, TASSkills
- Honesty
- Empathetic
- Determined
- Adaptable
- Observant
- A listener
- Respectful
- Responsible
- Compassionate
- Trustworthy
- Motivated
- Communication
- Problem Solver
- Courage
- Work well in teams
Certification
- Provisional Drivers Licence
Accomplishments
- Academic Excellence, Outstanding Results in Year 11, 2023
- Maurice Robins Rural Scholarship Award, 2023
- Academic Achievement Award, 2022
- Best 4th Year Sportsperson Award 2022
- Bowen Award for mateship, acceptance and understanding of others, 2022
- Phillip Harvey Memorial Prize and Caltex Medal for Best All Rounder, 2022
Timeline
Volunteer Junior Basketball Coach
DJBA
05.2022 - 09.2022
Customer Service Cashier
Sailor Foodtruck
02.2022 - Current
Customer Service
Frogs Bakery
10.2020 - Current
Deloraine High School
Newstead College