Dorje Lama
Hurstville,NSW
Summary
Multi-talented focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
12
12
years of professional experience
Work History
Chef
Tokyo Den
03.2022 - Current
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
Cleaning Supervisor
BCR Property Solution
04.2022 - 10.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
Grocery Clark
The Grocery Store
02.2019 - 02.2022
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Facilitated price adjustments when necessary, resulting in improved accuracy at the point-of-sale system.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Set up new sales displays each week with fresh merchandise.
Sales Assistant
Compass Group
01.2013 - 02.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
Bakery Clerk
Compas Group
03.2012 - 05.2013
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Supported special events by preparing custom orders according to client specifications and time constraints.
Education
High School Diploma -
Citic College
UK05.2014
Associate of Science - Science
Arniko College
Nepal05.2010
J.D. - School Level
Gautam Memorial Secondary School
Nepal01.2008
Skills
- Staff Coordination
- Food Safety and Sanitation
- Multitasking
- Problem Solving
- Inventory Tracking
- Customer Service
- Display Setup
- Problem-solving abilities
- Product knowledge expertise
- Team collaboration
- Decision Making
- Time Management
Timeline
Cleaning Supervisor
BCR Property Solution
04.2022 - 10.2023
Chef
Tokyo Den
03.2022 - Current
Grocery Clark
The Grocery Store
02.2019 - 02.2022
Sales Assistant
Compass Group
01.2013 - 02.2014
Bakery Clerk
Compas Group
03.2012 - 05.2013
High School Diploma -
Citic College
Associate of Science - Science
Arniko College
J.D. - School Level
Gautam Memorial Secondary School
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