Binal Vasant
Hampton Park,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mobile Icon, Vodafone Melbourne Central
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Airvoice, Vodafone
09.2021 - 07.2023
- Handling customer walk-ins, provide solutions to problems that customers face.
- Utilized Siebel and QSL portals to efficiently process sales and cancellations for customers, ensuring accurate and timely transactions.
- Demonstrated skill in identifying customers' underlying needs by effectively probing and understanding their requirements, ultimately converting inquiries into successful sales.
- Assisted customers with various tasks, including SIM activations, account inquiries, and bill payments, providing prompt and helpful support.
- Effectively handled customer objections and inquiries related to products and services, providing comprehensive information, and addressing concerns to ensure customer satisfaction.
- Played a key role in helping the store achieve and exceed sales targets by actively promoting cross-selling and upselling opportunities.
- Consistently adhered to high standards for quality and customer experience, delivering exceptional service in every interaction.
- Updated account information to maintain customer records.
Web Developer
Balaji Plastic Industries
11.2020 - 07.2021
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end website development using WordPress, and other editing software.
- Engaged with clients to plan and optimize site issues and queries.
- Collaborating with designers and developers team, participating in coding, testing, and debugging new applications and websites.
- Discussed site and app requirements with clients to produce actionable development plans.
Education
Bachelor of Science - Computer Engineering
Sandip Foundation
Nashik, India10.2020
Skills
- Customer Service
- Can manage different ERP systems like Salesforce, Siebel, Click-pos, QSL, Workforce
- Skilled in public speaking, delivering engaging
presentations and effectively conveying information - Proficient in MS Word and MS Excel
- High attention to detail and accuracy
- Creative problem solver, finding innovative solutions to challenges
- Managing multiple tasks
- Effective time management skills
Timeline
Customer Service Representative
Mobile Icon, Vodafone Melbourne Central
08.2023 - Current
Customer Service Representative
Airvoice, Vodafone
09.2021 - 07.2023
Web Developer
Balaji Plastic Industries
11.2020 - 07.2021
Bachelor of Science - Computer Engineering
Sandip Foundation
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