Binish Manandhar
South Perth,WA
Summary
Reliable and an upbeat individual who is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Salesberry Department Store
10.2021 - 11.2023
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed efficient cash register operations.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Associate / Cashier
Bhatbhateni Supermarket
11.2019 - 09.2021
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Store Manager
Yasin Siddique Boutique
08.2018 - 08.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
IT Software Support Technician
VantageBit Pvt. Ltd
07.2014 - 11.2015
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched product and issue resolution tactics to address customer concerns.
Education
Master of Commerce - Management Information Systems
Curtin University
Perth, WA03.2026
Bachelor of Information Systems & Management - Management Information Systems
National College of Computer Studies (NCCS)
Paknajol, Kathmandu07.2018
Skills
- Attention to Detail
- Opening and closing procedures
- Sales and Promotions
- Inventory and Stocking
- Flexible Hours
- Building Customer Loyalty
- Calm Under Pressure
- Problem-Solving
- Microsoft Office Programs
- Basic Photoshop & Graphic Designing
References
- Yogesh Manandhar (Email: yogeshmanandhar54@gmail.com, Contact No: +61-406217048)
- Bibek Khadka (Email: khadkabibek105@gmail.com, Contact No: +61-426377782)
- Rajesh Sharma (Email: broncha@rajeshsharma.com, Contact No: +977-9801079789)
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
German
Elementary
Timeline
Sales Assistant
Salesberry Department Store
10.2021 - 11.2023
Customer Service Associate / Cashier
Bhatbhateni Supermarket
11.2019 - 09.2021
Assistant Store Manager
Yasin Siddique Boutique
08.2018 - 08.2019
IT Software Support Technician
VantageBit Pvt. Ltd
07.2014 - 11.2015
Master of Commerce - Management Information Systems
Curtin University
Bachelor of Information Systems & Management - Management Information Systems
National College of Computer Studies (NCCS)
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