Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Birat Sawat

Albion,VIC

Summary

Versatile IT Support Specialist with over 1 years of experience, including a background in managing Microsoft 365 environments and handling technical support tickets. Proven ability to configure and support computer workstations, servers, and network devices, complemented by strong problem-solving skills and customer service expertise. Experienced Gaming Supervisor with a track record of managing gaming operations, ensuring a high-quality experience for players, and maintaining operational efficiency. Seeking to leverage a diverse skill set in IT and gaming supervision to contribute effectively in a dynamic role.

Overview

4
4
years of professional experience

Work History

Gaming Supervisor

BlackRhinoGroup
Footscray, VIC
01.2024 - Current
  • Supervised daily gaming operations, ensuring compliance with regulations and company policies.
  • Implemented TRAC method for risk management and operational control.
  • Managed shift transitions, including opening and closing procedures.
  • Oversaw Keno and TAB closing, ensuring accurate reconciliation of transactions.
  • Delivered exceptional customer service and resolved conflicts effectively.
  • Maintained compliance and prepared detailed reports on gaming activities.

IT Support Engineer

SawatGroup
Kathmandu, Bagmati
02.2021 - 03.2022
  • Provided comprehensive support for Microsoft 365 applications, including Exchange Online, SharePoint, and Teams.
  • Managed and resolved technical support tickets through a ticketing system, ensuring timely resolution of user issues and maintaining high customer satisfaction.
  • Configured and maintained computer workstations, including installation and troubleshooting of hardware and software.
  • Assisted with the setup and configuration of networked devices, including routers and switches.
  • Conducted remote support for end-users, addressing issues related to Windows operating systems and MS Office applications.
  • Documented technical procedures and troubleshooting steps to enhance team efficiency and knowledge sharing.

Education

Bachelor of Information Technology -

Asia Pacific International College
Melbourne, VIC
06-2021

Senior Secondary Examination -

Liverpool International Schhol
Kathmandu Nepal
06-2021

Skills

  • Written Communication
  • Task Prioritization
  • Time Management
  • Team Management
  • Interpersonal Communication
  • Problem-solving abilities
  • Organizational Skills
  • Excellent Communication

Languages

Nepali
Professional

Timeline

Gaming Supervisor

BlackRhinoGroup
01.2024 - Current

IT Support Engineer

SawatGroup
02.2021 - 03.2022

Bachelor of Information Technology -

Asia Pacific International College

Senior Secondary Examination -

Liverpool International Schhol

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Birat Sawat