Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BLESSING AJAYI

Saint Marys,NSW

Summary

Highly motivated community service worker, with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional, proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

Unisson Disability
01.2021 - Current
  • Enhanced team productivity by implementing efficient workflow processes and regularly reviewing performance metrics.
  • Ensure high quality services that provide environment that supports dignity and opportunity for clients to be accommodated in caring, compassionate, and secure manner
  • Welcome on board new clients and their families in line with approved organizational processes
  • Uphold client focus through delivery of services using person-centered active support model of practice and assist client to access mainstream services
  • Coordinated staff schedules, develop and implement rosters that are centred to needs of clients, this includes troubleshooting timesheets, managing leave requests, filling and publishing rosters in advance
  • Mentored and coached team members, fostering positive work environment that encouraged professional growth and development.
  • Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
  • Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
  • Implemented ongoing training programs for staff, enhancing their skills and knowledge in disability services provision.
  • Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
  • Assessed individual client needs thoroughly before creating customized service plans and care plans designed to maximize independence and quality of life.
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Assist with recruiting, induction and maintaining workforce that meets needs of clients and standard of organisation
  • Facilitated smooth transitions between care providers when necessary to ensure continuity of support for clients during critical periods of change in their lives.

Direct Support Professional

Unisson Disability
07.2018 - 12.2020
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behaviour patterns that may need attention from the interdisciplinary team.

Community Support Worker

Flintwood Disability
05.2017 - 06.2018
    • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
    • Provided emotional support and person-centered active support to clients while facilitating activities to promote independence
    • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
    • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
    • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
    • Drove clients safely to social activities and appointments.
    • Kept detailed daily logs with care actions, patient behaviours, and incidents.
    • Adhered to company requirements for patient interactions and care standards.
    • Provided high level of physical support by lifting, adjusting, and moving clients.
    • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
    • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
    • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.

Mental Health Support Worker

Cambridgeshire Care
01.2015 - 03.2017

Enhanced patient well-being by providing empathetic and compassionate support in daily activities.

  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Promoted safe environment for patients by monitoring behaviour and implementing safety protocols when necessary.
  • Enhanced medication adherence with thorough education on side effects, dosing schedules, and potential interactions.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
  • Provided effective crisis intervention services during emergencies, ensuring safety of all involved parties.

Education

Certificate IV in Disability - Health Care

National Community Training &Education
Sydney, NSW
04.2020

Diploma in Community Service - Case Management

Ambition Training Institute
Sydney, NSW
03.2020

Skills

    • Mentoring
    • Coaching
    • Team Supervision
    • Complaint resolution
    • Documentation And Reporting
      • Customer service oriented
      • People Management
      • Attention to Detail
      • Meeting facilitation
      • Team motivation

Certification

  • First aid and CPR Certificate
  • NDIS workers orientation completion certificate
  • Child safety training (MRC)
  • Culture awareness training CMRC)
  • Working with children check
  • Police check

Timeline

Team Leader

Unisson Disability
01.2021 - Current

Direct Support Professional

Unisson Disability
07.2018 - 12.2020

Community Support Worker

Flintwood Disability
05.2017 - 06.2018

Mental Health Support Worker

Cambridgeshire Care
01.2015 - 03.2017

Certificate IV in Disability - Health Care

National Community Training &Education

Diploma in Community Service - Case Management

Ambition Training Institute
  • First aid and CPR Certificate
  • NDIS workers orientation completion certificate
  • Child safety training (MRC)
  • Culture awareness training CMRC)
  • Working with children check
  • Police check
BLESSING AJAYI