Bobbi Smith
Gerringong,NSW
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Outstanding multitasker who is upbeat, friendly and always anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
The Hill Kiosk
01.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Delivered excellent customer service.
- Communicated with customers to resolve complaints.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances.
Assistant Dance Teacher
Dance Sensations
05.2022 - Current
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
- Maintained cleanliness of lobby and studios by sweeping floors, emptying trash and wiping down surfaces.
- Choreographed dance numbers for year-end recital and competitions.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Hospitality Worker
Sea Vista Cafe
03.2022 - 11.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying bins.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets.
Education
High School Diploma -
Wollongong High School of The Performing Arts
Fairy Meadow, NSW2026
Skills
- Cleaning and Sanitizing
- Customer Service
- Stocking and Replenishing
- Memorisation
- Beverage Preparation
- Team Collaboration
Timeline
Hospitality Worker
The Hill Kiosk
01.2023 - Current
Assistant Dance Teacher
Dance Sensations
05.2022 - Current
Hospitality Worker
Sea Vista Cafe
03.2022 - 11.2023
High School Diploma -
Wollongong High School of The Performing Arts
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