Bonita Clarke
Maclean,NSW
Summary
Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Pharmacy Administrator/ Dispensary Technician
Stanfords Pharmacy
2010.06 - Current
- Managed daily pharmacy operations, ensuring compliance with regulations and standards.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Trained new staff on operational procedures
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Maintained overall safe work environment via training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement. QA Accreditation
- Processed prescriptions accurately, ensuring compliance with regulatory standards and internal procedures.
- Assisted pharmacists in preparing medications, maintaining safety protocols and cleanliness in work areas.
- Educated patients on medication usage and potential side effects, enhancing customer service experience.
- Trained junior staff on operational procedures, fostering a collaborative team environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Certificate III in Pharmacy Dispensary Assistant - Pharmacy
Pharmacy Guild of Australia
QueenslandSkills
- Customer support
- Accurate data entry
- Strong focus on accuracy
- Organized recordkeeping
- Payroll and BAS management
- Data confidentiality
- Bookkeeping
- Accurate timesheet management
Timeline
Pharmacy Administrator/ Dispensary Technician
Stanfords Pharmacy
2010.06 - Current
Certificate III in Pharmacy Dispensary Assistant - Pharmacy
Pharmacy Guild of Australia