Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Payne

Launceston,TAS

Summary

Dynamic sales professional with a proven track record at Sketchers, excelling in customer relationship management and complaint resolution. Known for enhancing client satisfaction and driving sales through exceptional service and relationship building. Proficient in point of sale operations, consistently delivering results in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Sales Assistant

Sketchers
05.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Waitress

Mondello Cafe
03.2024 - 03.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hairstylist

Sage Hair
01.2022 - 08.2024
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Bar Tender

Gunners Arms Tavern
03.2016 - 07.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Cert IV in Community Services

TasTAFE
TAS
11-2024

Skills

  • Point of sale operations
  • Results-driven
  • Customer relationship management
  • Relationship building
  • Stock management
  • Proficient in verbal and written communication
  • Complaint resolution

Timeline

Sales Assistant

Sketchers
05.2024 - Current

Waitress

Mondello Cafe
03.2024 - 03.2025

Hairstylist

Sage Hair
01.2022 - 08.2024

Bar Tender

Gunners Arms Tavern
03.2016 - 07.2020

Cert IV in Community Services

TasTAFE

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Bonnie Payne