BONNIE RIDDICK
Joondalup,WA
Summary
I am an extremely motivated worker with over 8 years experience working in hospitality and customer service. I am an enthusiastic friendly and genuine person, wanting to help in many aspects wherever needed and have so much to offer in any work environment! I am an extremely dedicated worker and always can be relied upon when needed. I am so eager and excited to start employment with my positive attitude as soon as possible, so I can continue to grow in my career and also become a better version of myself!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
MG Motors
Wangara, WA
01.2023 - Current
- Maintained high customer satisfaction standards.
- Managed multiple priorities while maintaining strong attention to detail in a fast-paced environment.
- Consistently met/ exceeded monthly sales targets by upselling products/services.
- Educated customers on proper vehicle maintenance, which leads to long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and other staff, ensuring communication throughout the service process.
- Maintained detailed records of services performed, in invoicing and warranty claims processing.
- Enhanced customer satisfaction by providing accurate service recommendations.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Property Manager
House Smart Real Estate
Belmont, WA
04.2022 - 10.2022
- Followed up on tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions.
- Handled tenant complaints appropriately, calling in repairmen, and other services.
- Completed final move-out walk-throughs to identify required repairs.
- Resolved conflicts between tenants regarding noise, parking etc.
- Conducted regular property inspections to identify potential issues and ensure tenants are meeting expectations.
Casual Retail Assistant
Spendless Shoes
Mirrabooka, WA
03.2022 - 09.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each the best personal service to boost sales and customer satisfaction.
Store Supervisor
Pastacup
Eaton, WA
04.2017 - 11.2020
- Cooking/preparing/ serving of food
- Correct OHS/cleaning procedures
- POS/Eftpos transactions
- Customer service eg; Answering phones/ customer complaints or ordering stock/ meeting all customer requiregents
- Delegate/ support staff
- Formulate rosters
- Independently open and close store
Supervisor/All rounder
Crust Gourmet Pizza Bar
Eaton, WA
08.2015 - 01.2017
- Preperation of food
- Delivery driving
- Front of customer service
- Delegating and helping staff
- POS/Eftpos transactions
- Opening and closing of store independently
- Helping with stock ordering
Education
Year 12 -
Australind Senior High School
Australind, WA11.2014
Skills
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Microsoft Office
- Ability to Multitask
- Attention to Detail
- Highly Motivated
- Highly efficient
- Problem Solving
- Work Task Prioritization
- Staff Supervision
- Detail-Oriented
- Cooperative Attitude
Certification
Driving license Class C-A
References
Matt Daly - MG Motors Manager
M: 0444 563 718
Timeline
Service Advisor
MG Motors
01.2023 - Current
Assistant Property Manager
House Smart Real Estate
04.2022 - 10.2022
Casual Retail Assistant
Spendless Shoes
03.2022 - 09.2022
Store Supervisor
Pastacup
04.2017 - 11.2020
Supervisor/All rounder
Crust Gourmet Pizza Bar
08.2015 - 01.2017
Year 12 -
Australind Senior High School