Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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BONNIE RIDDICK

Joondalup,WA

Summary

I am an extremely motivated worker with over 8 years experience working in hospitality and customer service. I am an enthusiastic friendly and genuine person, wanting to help in many aspects wherever needed and have so much to offer in any work environment! I am an extremely dedicated worker and always can be relied upon when needed. I am so eager and excited to start employment with my positive attitude as soon as possible, so I can continue to grow in my career and also become a better version of myself!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Advisor

MG Motors
Wangara, WA
01.2023 - Current
  • Maintained high customer satisfaction standards.
  • Managed multiple priorities while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met/ exceeded monthly sales targets by upselling products/services.
  • Educated customers on proper vehicle maintenance, which leads to long-term relationships built on trust and loyalty.
  • Coordinated effectively with technicians and other staff, ensuring communication throughout the service process.
  • Maintained detailed records of services performed, in invoicing and warranty claims processing.
  • Enhanced customer satisfaction by providing accurate service recommendations.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Property Manager

House Smart Real Estate
Belmont, WA
04.2022 - 10.2022
  • Followed up on tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions.
  • Handled tenant complaints appropriately, calling in repairmen, and other services.
  • Completed final move-out walk-throughs to identify required repairs.
  • Resolved conflicts between tenants regarding noise, parking etc.
  • Conducted regular property inspections to identify potential issues and ensure tenants are meeting expectations.

Casual Retail Assistant

Spendless Shoes
Mirrabooka, WA
03.2022 - 09.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each the best personal service to boost sales and customer satisfaction.

Store Supervisor

Pastacup
Eaton, WA
04.2017 - 11.2020
  • Cooking/preparing/ serving of food
  • Correct OHS/cleaning procedures
  • POS/Eftpos transactions
  • Customer service eg; Answering phones/ customer complaints or ordering stock/ meeting all customer requiregents
  • Delegate/ support staff
  • Formulate rosters
  • Independently open and close store

Supervisor/All rounder

Crust Gourmet Pizza Bar
Eaton, WA
08.2015 - 01.2017
  • Preperation of food
  • Delivery driving
  • Front of customer service
  • Delegating and helping staff
  • POS/Eftpos transactions
  • Opening and closing of store independently
  • Helping with stock ordering

Education

Year 12 -

Australind Senior High School
Australind, WA
11.2014

Skills

  • Computer Skills
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Communication Skills
  • Customer Service
  • Microsoft Office
  • Ability to Multitask
  • Attention to Detail
  • Highly Motivated
  • Highly efficient
  • Problem Solving
  • Work Task Prioritization
  • Staff Supervision
  • Detail-Oriented
  • Cooperative Attitude

Certification

Driving license Class C-A

References

Matt Daly - MG Motors Manager

M: 0444 563 718

Timeline

Service Advisor

MG Motors
01.2023 - Current

Assistant Property Manager

House Smart Real Estate
04.2022 - 10.2022

Casual Retail Assistant

Spendless Shoes
03.2022 - 09.2022

Store Supervisor

Pastacup
04.2017 - 11.2020

Supervisor/All rounder

Crust Gourmet Pizza Bar
08.2015 - 01.2017

Year 12 -

Australind Senior High School
BONNIE RIDDICK