Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Nicola Sudirwan

Condell Park,NSW

Summary

Dedicated and experienced Case Manager seeking to advance career within an organisation that aligns with personal values and fosters professional growth. Eager to contribute expertise in case management, community welfare, and aged care services to deliver exceptional support in a supportive and dynamic environment.

Overview

14
14
years of professional experience

Work History

Program Manager - Care Finder Program

Catholic Care
03.2022 - Current
  • Implemented and managed the Care Finder Program, assisting vulnerable older Australians to access essential aged care and support services
  • Provided ongoing high-quality person-centred services, ensuring independent information and support to clients navigating the aged care system
  • Collected and analysed consumer data, reporting key performance indicators to government stakeholders.

Care Manager - Home Care Packages

Catholic Care
12.2019 - 03.2022
  • Managed a diverse client portfolio across multiple home care programs, adhering to strict deadlines in a fast-paced environment
  • Collaborated with multidisciplinary teams to optimise client outcomes and ensure compliance with Aged Care Standards of Care
  • Developed and implemented tailored care plans for clients with complex needs, facilitating community-based living.

Support Advisor ACH / Home Support Assessor (dual role)

Catholic Care
06.2016 - 12.2019
  • Developed Individual Support Plans (ISPs) in collaboration with clients, focusing on strengths, goals, and needs
  • Conducted assessments to match clients with appropriate community support services, ensuring re-ablement strategies for enhanced independence
  • Identified and linked clients with complex needs to specialised services.

Case Worker - Family Support (Secondment)

Catholic Care
03.2016 - 07.2016
  • Managed cases in accordance with child protection legislation, prioritising the safety and well-being of children and families
  • Collaborated with stakeholders to develop holistic case plans, advocating for clients' needs and promoting Catholic Care's mission and values
  • Prepared families for transition and withdrawal from the Family Support Program.

Coordinator/Case Manager - Assistance with Care and Housing for the Aged

Catholic Care
03.2010 - 03.2016
  • Facilitated safe housing solutions for over 200 clients, conducting comprehensive assessments and implementing person-centred care plans
  • Established and maintained community partnerships to expand housing options for elderly clients
  • Provided supervision and support to community support workers and volunteers.

Case Manager/Coordinator

ComPaks, Diverse Community Care
11.2009 - 03.2011
  • Managed community independence support services, developing and implementing care plans for diverse clients
  • Facilitated community integration and independence for clients with disabilities.

Education

Diploma - Community Welfare

TAFE NSW

Dipoloma - Frontline Management

TAFE NSW

Welfare418 Case Management

St Patrick's College

Certificate III - Home And Community Care

Charles Sturt University

Care Finder Program
2023

My Aged Care
2023

First Aid Certificate

TAFE NSW
2022

Skills

  • Problem-Solving
  • Project Management
  • Strategic Planning
  • Team leadership and direction
  • Project Coordination
  • Work Planning and Prioritisation
  • Relationship Building
  • Scheduling and Planning
  • Community Outreach
  • Documentation proficiency
  • Cultural Sensitivity
  • Vendor Relationship Management

References

  • Sandra Liew, Manager of Quality Services, Sydney Care Partners, 0490 845 78
  • Annette Drummond, Homes NSW Senior Client Service Officer Specialist, 0402 893 903

Volunteer Experience

Mentor, WIPAN (Women in Prison Advocacy Network)

Timeline

Program Manager - Care Finder Program

Catholic Care
03.2022 - Current

Care Manager - Home Care Packages

Catholic Care
12.2019 - 03.2022

Support Advisor ACH / Home Support Assessor (dual role)

Catholic Care
06.2016 - 12.2019

Case Worker - Family Support (Secondment)

Catholic Care
03.2016 - 07.2016

Coordinator/Case Manager - Assistance with Care and Housing for the Aged

Catholic Care
03.2010 - 03.2016

Case Manager/Coordinator

ComPaks, Diverse Community Care
11.2009 - 03.2011

Diploma - Community Welfare

TAFE NSW

Dipoloma - Frontline Management

TAFE NSW

Welfare418 Case Management

St Patrick's College

Certificate III - Home And Community Care

Charles Sturt University

Care Finder Program

My Aged Care

First Aid Certificate

TAFE NSW

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Nicola Sudirwan