Bowen Clarke
Customer Service
Summary
Motivated and reliable professional with experience in high-performing hospitality and gaming environments. Proven ability to deliver exceptional customer service, manage high-value transactions, and contribute to team success in fast-paced venues. Currently working within one of Victoria’s top-performing gaming venues, with experience contributing to $1M+ revenue in a 24-hour period. Strong capabilities in emotional intelligence, conflict resolution, and maintaining high operational standards. Adaptable, hardworking, and results-driven.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Gaming Attendant / Assistant Supervisor
Rosstown Hotel, Carnegie
10.2024 - Current
- Deliver high-level customer service in a fast-paced, high-revenue venue
- Work within one of the top 3 gaming revenue venues in Victoria
- Contributed to team performance achieving $1M+ turnover within 24 hours
- Assist with supervisory duties including staff support and floor coordination
- Monitor gaming floor operations and ensure compliance with regulations
- Operate TAB facilities and assist customers with betting services
- Handle large cash volumes with accuracy and accountability
- Resolve customer issues and conflicts using strong emotional intelligence
- Maintain a safe, clean, and professional environment
- Build strong relationships with regular patrons and VIP customers
Self-Employed Gardener
Local Clients
01.2020 - Current
- Managed client relationships and scheduling independently
- Performed lawn mowing, trimming, planting, and maintenance
- Completed high-pressure cleaning and general labour work
- Demonstrated reliability, initiative, and strong work ethic
Retail Assistant
Woolworths, Carnegie
04.2022 - 04.2023
- Provided efficient and friendly customer service
- Operated registers and handled cash transactions
- Maintained stock levels and store presentation
- Worked as part of a team to meet daily operational targets
Education
Cert III & IV - Fitness
MMISS
04-2026
Cert IV - Animal Technology
Box Hill Institute
01-2025
Cert III - Animal Studies
Box Hill Institute
01-2023
VCE - Year 12
De La Salle College
Malvern01-2023
Skills
Customer Service & Relationship Management
Cash Handling & High-Value Transactions
Emotional Intelligence
Conflict Resolution & De-escalation
Team Leadership & Floor Support
Time Management & Reliability
Workplace Health & Safety (OHS)
Regulatory Compliance (RSA, RSG, Gaming & TAB)
Problem Solving & Decision Making
Animal Handling & Welfare
Certification
Responsible Service of Alcohol (RSA) – 2024
ACHIEVEMENTS
Media Award – Year 10 (2021), Division 2 Championship Winner – Bentleigh Lakers (McKinnon Basketball League), VAFA AFL Premiership Player (2025)
Timeline
Gaming Attendant / Assistant Supervisor
Rosstown Hotel, Carnegie
10.2024 - Current
Retail Assistant
Woolworths, Carnegie
04.2022 - 04.2023
Self-Employed Gardener
Local Clients
01.2020 - Current
Cert IV - Animal Technology
Box Hill Institute
Cert III - Animal Studies
Box Hill Institute
VCE - Year 12
De La Salle College
Cert III & IV - Fitness
MMISS