Nicole Dunn
Keilor East,VIC
Summary
Customer service professional with over 30 years of experience, now seeking an opportunity to transition into a new career path. I am a reliable, hard-working individual who can work both independently and as part of a team. I bring strong communication and listening skills, along with a friendly and empathetic approach, ensuring a positive experience for every customer. I believe I would be a great fit for this role and look forward to broadening my horizons in this new career path.
Overview
32
32
years of professional experience
Work History
Gaming attendant / Gaming supervisor
Pascoe Vale RSL
Pascoe Vale, Victoria
12.2003 - 03.2026
- Monitored gaming floor and upheld venue policies.
- Assisted members and guests with poker machine use and general inquiries.
- Processed EFTPOS, cash, and ticket transactions in compliance with RSL procedures, ensuring accuracy and security.
- Providing consistent and high quality standard of gaming and bar services to all customers
- Obtained RSA, RSG, RSF, and first aid certifications to ensure compliance with regulations.
- Managed cash flow and tab operations to maintain precise financial records and accountability.
- Maintained accurate cash handling, including float balancing, safe management, and banking
- Opened and closed the venue, securing club premises
- Resolved customer inquiries about gaming machines and technical issues promptly, enhancing customer satisfaction.
- Built strong relationships with customers through attentive listening and empathetic service
- Operated multiple systems including System one, BOS portal, POS systems, IGT, Microsoft outlook, word, excel
Cashier Manager
Franklins
Gladstone park, Victoria
03.1994 - 12.2003
- Supervised checkout lanes and cashiers during busy Franklins store periods.
- Handled cash counts, till balancing, and daily register reconciliation.
- Trained new cashiers on Franklins service standards and payment procedures.
Education
Advance Business Administration
The Career Academy
Victoria01-2027
Medical Reception
The Career academy
Victoria05-2026
Medical Terminolgy
Online Learning
Victoria04-2023
High School Diploma -
Brunswick High School
Brunswick, VIC12-1992
Skills
- Medical terminology
- Appointment scheduling
- Patient records
- Insurance billing
- Office administration
- Microsoft Excel
- Customer service
- Cash handling
- Team communication
- Responsible gaming promotion
- Quick decision making
- Strong work ethic
- Gaming industry awareness
- Computer literacy
- Guest relations
- Safety procedures
- Problem-solving abilities
- Multitasking capacity
- Teamwork and collaboration
- Time management
- Attention to detail
Affiliations
- Volunteer for the Women’s Auxiliary in Coburg
- Volunteer as Score keeper with a disability Club
- Have organised fundraisers
Timeline
Gaming attendant / Gaming supervisor
Pascoe Vale RSL
12.2003 - 03.2026
Cashier Manager
Franklins
03.1994 - 12.2003
Advance Business Administration
The Career Academy
Medical Reception
The Career academy
Medical Terminolgy
Online Learning
High School Diploma -
Brunswick High School