Ruby Tufui
Campbelltown
Summary
I am a dynamic and dedicated professional with extensive experience at Wests League Club, excelling in customer service and team leadership. I have a proven ability to enhance customer engagement and resolve conflicts effectively. I am skilled in cash handling and troubleshooting, ensuring operational efficiency while fostering a positive atmosphere for guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gaming/Bar Attendant/Gaming Supervisor
Wests League club
Leumeah
01.2022 - Current
- Service of alcohol
- Cash handling
- Customer service
- Supervision of a team
- Team leading skills
- Performed troubleshooting and maintenance of gaming machines
- Cleaning bars
- Actively engaged customers to provide general assistance and information on store merchandise
Junior Retail Assistant
Coles Supermarkets
Campbelltown
08.2020 - 02.2022
- Worked closely with shift manager to solve problems and handle customer concerns, when needed
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Answered questions about store policies and addressed customer concerns
- Displayed merchandise by arranging in appealing ways to boost sales
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Actively engaged customers to provide general assistance and information on store merchandise
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Used POS system to process sales, returns, and online orders
- Kept Deli and isle areas clean, tidy and professional in appearance to maximise worker efficiency and promote customer engagement
- Checked pricing, scanned items, applied discounts and printed promotion signs
Party Host
KingPin Bowling
Campbelltown
01.2017 - 08.2017
- Governed dining area with natural leadership talents and organisational strategies focused on balancing guest and business needs
- Decorated and set tables in accordance with party themes and age groups
- Oversaw maintenance and operation of bowling alley, arcade and laser skirmish arena equipment, maintaining safety, cleanliness and operational efficiency
- Supervised children for long periods of time
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Cleaned arenas and party rooms
Education
Certificate III - Health Administration
TAFE NSW
Campbelltown, NSW06-2025
High School Certificate -
Campbelltown Performing Arts High School
Campbelltown11-2020
Skills
- Excellent written and verbal communication
- Strong communication and interpersonal skills
- Adaptable and flexible
- Computer proficiency and Microsoft Office
- Time management
- Reliable and responsible
- Team Cooperation
- Positive customer engagement
- Basic mathematics
- Customer assistance
- Troubleshooting skills
- Cash handling
- Customer service
- Team leadership
- Conflict resolution
- Effective communication
- Attention to detail
- Payment processing
- Facility cleaning
Certification
- RSA and RSG - Completed 29/07/20-29/07/25
- First Aid - Completed 27/05/24-27/05/29
References
References available upon request.
Timeline
Gaming/Bar Attendant/Gaming Supervisor
Wests League club
01.2022 - Current
Junior Retail Assistant
Coles Supermarkets
08.2020 - 02.2022
Party Host
KingPin Bowling
01.2017 - 08.2017
Certificate III - Health Administration
TAFE NSW
High School Certificate -
Campbelltown Performing Arts High School
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