Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ruby Tufui

Campbelltown

Summary

I am a dynamic and dedicated professional with extensive experience at Wests League Club, excelling in customer service and team leadership. I have a proven ability to enhance customer engagement and resolve conflicts effectively. I am skilled in cash handling and troubleshooting, ensuring operational efficiency while fostering a positive atmosphere for guests.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Gaming/Bar Attendant/Gaming Supervisor

Wests League club
Leumeah
01.2022 - Current
  • Service of alcohol
  • Cash handling
  • Customer service
  • Supervision of a team
  • Team leading skills
  • Performed troubleshooting and maintenance of gaming machines
  • Cleaning bars
  • Actively engaged customers to provide general assistance and information on store merchandise

Junior Retail Assistant

Coles Supermarkets
Campbelltown
08.2020 - 02.2022
  • Worked closely with shift manager to solve problems and handle customer concerns, when needed
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Answered questions about store policies and addressed customer concerns
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Used POS system to process sales, returns, and online orders
  • Kept Deli and isle areas clean, tidy and professional in appearance to maximise worker efficiency and promote customer engagement
  • Checked pricing, scanned items, applied discounts and printed promotion signs

Party Host

KingPin Bowling
Campbelltown
01.2017 - 08.2017
  • Governed dining area with natural leadership talents and organisational strategies focused on balancing guest and business needs
  • Decorated and set tables in accordance with party themes and age groups
  • Oversaw maintenance and operation of bowling alley, arcade and laser skirmish arena equipment, maintaining safety, cleanliness and operational efficiency
  • Supervised children for long periods of time
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
  • Cleaned arenas and party rooms

Education

Certificate III - Health Administration

TAFE NSW
Campbelltown, NSW
06-2025

High School Certificate -

Campbelltown Performing Arts High School
Campbelltown
11-2020

Skills

  • Excellent written and verbal communication
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Computer proficiency and Microsoft Office
  • Time management
  • Reliable and responsible
  • Team Cooperation
  • Positive customer engagement
  • Basic mathematics
  • Customer assistance
  • Troubleshooting skills
  • Cash handling
  • Customer service
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Payment processing
  • Facility cleaning

Certification

  • RSA and RSG - Completed 29/07/20-29/07/25
  • First Aid - Completed 27/05/24-27/05/29

References

References available upon request.

Timeline

Gaming/Bar Attendant/Gaming Supervisor

Wests League club
01.2022 - Current

Junior Retail Assistant

Coles Supermarkets
08.2020 - 02.2022

Party Host

KingPin Bowling
01.2017 - 08.2017

Certificate III - Health Administration

TAFE NSW

High School Certificate -

Campbelltown Performing Arts High School
Ruby Tufui